They are not responding to my emails

I tried several times to address my issue regarding my withdrawal, which I created on the 17th.

Every time I ask support if I get this withdrawal or not, they always reply the same thing: withdrawal takes 12 days.

I had created a withdrawal order on the 17th, so it's already past that time frame.

If you dont mind, please consider helping me.

I joined and started my account with this is Vegas on June 21st. They had great promotions and I was impressed with how quickly and outgoing their agents were to promote some of their promotions and deals. Because I was unfamiliar with this casino, I asked the agent, "If I deposit today via crypto, how long should I expect payout to be.?". They assured me in many cases depositing via crypto would ensure priority processing, and once my account was verified instant processing. I played, hit the maximum allowed for withdrawal of 500 and requested withdrawal. I was asked for verification documents of identification which I provided. I received notice on the 27th that my documents had been received, approved and my account withdrawal request passed to payment department. This was the first time an inconsistency occurred as now in spite of what their agent said I was told 12-18 business days for payment. I was annoyed and voiced what was told to me and that I had an approved account and had deposited. None of this mattered, so I accepted the time frame. On July 15th I sent a very polite inquiry into timeframe for payment. I received a very confusing and poorly worded response reminding me of 12-18 business days and that I would be processed in a timely manner and I would have "early next week." On July 21, was the 20th business day, I inquired again into payment. Two days later I got a message from the casino manager saying they had an unexpected delay in payment processing but I could expect my payment by the end of the week. I thanked her for her informed response and didn't say anything else. As the week passed with no change in status or payment, I followed up again today the 29th to ask about status and received the exact same email claiming an unexpected delay and I could expect payment early next week. Today is the 23rd business day and over 31 days total and they're still claiming next week with genetics prewritten responses. I have been patient and courteous in spite of feeling like they misrepresented information to get me to deposit and feeling like they are not taking my questions or concerns seriously. I don't think its right to so blatantly miss their quoted payout time and then take my follow up questions so unseriously.

I requested my withdrawal of £270 pounds on 07/11/2023.

My account was fully verified on 08/07/2023 so there is no verification delay reason.

I have had an email from them saying I had met the bonus requirements and that I was entitled to £270 winnings with the requirements and said my money would be in at the beginning of this week, it is now Thursday and nothing and money is still showing reversible.

They are ignoring all my emails. They also state on their website a timeframe of up to 12 business days and as you can see from the time frame given it is well past that.

Please can you help as nobody is now responding to me?

Payout of 50 dollars not been paid pending since 15.1.2022, asked multiple times about it. Everything has been provided (I.d and documents) and I am verified. I keep being told it will be sorted. Also, I never received my 100 Spin Club Courtesy Spins on DIAMOND DRAGON after completing the terms.

On September 21st I deposited 0.01000098 BTC to this is vegas casino. After then looking for what I wanted on the site, I couldn't find live casino games. I spoke to support and they said it wasn't available for my region. So I tried to withdraw my BTC on the same day.

They showed the value in dollars rather than BTC and as you can see from the screen shots it was $598. They have a max withdraw of $500 per day, so I withdrew the $500 worth of BTC. After waiting much longer than 7 business days, I asked and they said they needed more KYC. I complied with everything and still even after another 7 business days, nothing happened. I have been asking many times since and as you can see from the emails they keep saying there's delays due to many withdrawals and I will get my withdrawal. It's now been 3 months!

I've attached email conversations back and forth between myself and the casino as well as screen shots of deposits and withdrawals to show everything very clearly. It's just taking way way too long and I haven't even used the casino, I just want my money back.

Thank you, I really really hope you can help me,

Thanks,

M.

On September 30, 2021 I requested a cash out of $50. Their site says 7-15 days for payout. Their only withdrawal option is bitcoin. I have asked upwards of at least 20 times where my money is, and all I get told is that they will pay me soon.

They have tried to tell me that all my documents were not submitted, which they were. The last 2-3 times I tried to send a message to live chat, they either don't answer or tell me that the payout request has been approved, and they have escalated it to finance and then disconnect the chat.