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This is Vegas Casino - Reversible withdrawal still since November 7th

UNRESOLVED

Complaint Info

Disputed casino

This is Vegas Casino

Amount

£ 270

Posted on November 30, 2023

I requested my withdrawal of £270 pounds on 07/11/2023.

My account was fully verified on 08/07/2023 so there is no verification delay reason.

I have had an email from them saying I had met the bonus requirements and that I was entitled to £270 winnings with the requirements and said my money would be in at the beginning of this week, it is now Thursday and nothing and money is still showing reversible.

They are ignoring all my emails. They also state on their website a timeframe of up to 12 business days and as you can see from the time frame given it is well past that.

Please can you help as nobody is now responding to me?

Posted on November 30, 2023

This is the evidence from the emails and also evidence of when my account was verified

AskGamblers
Posted on December 2, 2023

Dear This is Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 5, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.