Hello and good day. A couple of months ago I have signed up into All Slots casino. In 04/07/2014 I have got a promotional email about a bonus and I decided to play. I deposited 800euros via NT and I got a bonus of 320euros. I started to play and managed to win 16030euros. I have also fulfilled all the requirements in order to withdraw my winnings. So I made a first withdrawal of 8000euros. They asked me to send the casino some documents which I did, as soon as I could. They paid me the 8000euros into my NT account with no problem at all. After that I played again with the remaining balance and dropped to 7670euros and asked for another withdrawal via NT. This is where the problems begin. They never paid me and locked my account for no reason. They respond me that '' There are similarities with
other accounts and discrepancies and that is the reason that the security
department locked your account''. I asked them to tell me what kind of similarities but of course they never respond me.!!!! My account was fully verified, send all the docs they asked for, they pay me once 8000euros and suddenly, there are similarities to other accounts.!!!!!! I would appreciate if you can help me in some way. Thank you very much for your time. I am looking forward for your, or their, answer. Attached you can find a response to my complains to the casino.