Complaint #25 The Slotz Casino

Withdrawal Not Paid

By Diogo V.

3 weeks ago

I requested a €500 withdrawal from The Slotz Casino, but I have still not received the payment.

The withdrawal has been pending for several days. I have contacted The Slotz support regarding the issue, but the problem has not been resolved and I still have not received my €500.

I would like AskGamblers to help me resolve this issue and recover the €500 that is currently unpaid.

Disputed Casino The Slotz Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @krrcf5knzh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

2 weeks ago

Dear AskGamblers Team and Diogo V.,

Following our latest review, we can confirm that the player currently has no pending withdrawal requests on their account, and all previously pending withdrawals have been fully processed on our side.

We appreciate the player's patience and understanding throughout this process and thank the AskGamblers Team for their assistance.

Kind regards,
TheSlotz Team

AskGamblers

• Support Team

2 weeks ago

Dear The Slotz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

3 weeks ago

Dear AskGamblers Team and Diogo V.,

Thank you for the opportunity to clarify the situation.

We would like to confirm that all withdrawal requests are subject to our standard security and risk checks as part of our regular withdrawal procedure.

The withdrawal currently initiated on the account is in the processing queue and is undergoing the relevant checks. Once these checks are completed, the request will proceed to the next stage of processing accordingly.

Please be assured that there is no reason for concern. This is a standard part of our withdrawal handling process and is applied to ensure that all transactions are reviewed and processed securely and correctly.

We appreciate your patience and understanding while the process is being completed.

Kind regards,
TheSlotz Team

The Slotz Casino Complaint Stats

Resolved 16 / 16

Avg. Amount $438

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

The Slotz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

The Slotz Casino Complaints

See all complaints for this casino

Three pending Skrill withdrawals totalling Eur1500 delayed for weeks

Hello AskGamblers Team,

I am contacting you regarding three pending withdrawals at The Slotz Casino that have not been processed for an unreasonably long time.I currently have the following three withdrawal requests of €500 each via Skrill that are still marked as “Pending”:

13 September 2026, 21:29 – ID: 6aa6f99d28c6a9e92f431031

25 September 2026, 23:25 – ID: 6ab6e6de5af8cf081fd029dc

3 October 2026, 18:53 – ID: 6ac13318d82a41304dc56397

The oldest request is now more than six weeks old.

I am a regular player at The Slotz and have previously received withdrawals without significant delays, so this situation is unusual for me.

On 20 October 2026 I contacted support by email ([email protected]) and asked for an estimated processing time.

The reply I received was generic. They stated that the withdrawal is still being processed, mentioned possible delays due to weekends, bank holidays and payment providers, and then promoted current bonus offers. No concrete reason or timeline was provided.

I have not cancelled the pending withdrawals and my account remains in good standing.

I would like the three withdrawals totaling €1,500 to be processed and paid out as soon as possible.

Could you please assist me in resolving this matter?

Thank you in advance for your help.

Kind regards,

< first name removed >

81h left

€1,500

Pending withdrawal at the Slotz casino

So i made 2 withdrawals seperate at this casino. One 500 euro which got paid like 5-6 days later but my other withdraw is still not sent 220 euro. When i try to ask live chat i get same answer, i cant login my account becuase they also closed my account for no reason. Its been almost 2 weeks now and still no email from them also live chat says same thing again and again.

Resolved

€220

Waiting on withdrawals for more then 6 months

Hi, I have been waiting for my withdrawal since the time below

23.02.2026, 13:16:26

ID: 699c451aba4eea142015560e

I have 1963€ that I'm waiting on. When will I get all my money?

Also, I'm fully verified. This is such a lousy payment time, don't you agree???

Send all of my withdrawals ASAP; this is not ok

Also, I would like to request compensation after you send all of my pending withdrawals. This is like you don't want to pay what you OWE me.

Resolved

1,963

Delayed withdrawal still pending without clear timeframe

Hello,

I would like to file a complaint regarding a delayed withdrawal from The Slotz.

My withdrawal was requested on 20 July and is still marked as “Pending”. My account has already been fully verified, and I have received withdrawals from this casino much faster in the past.

I contacted customer support several times by chat and e-mail, but I only received generic responses stating that my withdrawal is under review. They also confirmed that the withdrawal will be completed regardless of further account activity, yet there is still no clear timeframe.

I kindly ask you to investigate this matter and assist me in resolving the delay.

Thank you in advance.

Kind regards,

< first name removed >

Resolved

€500

Casino delays my withdrawal with no reason

The casino is not processing or delaying my wtihdrawal request made a week ago. This is my second attempt after i was told to play more to get better status. I cancelled my withdrawal , played more, made anew deposit and i dont get points for status. I did a new withdrawal request 5 days ago and they are not processing it.

Resolved

€500

Refund of 100 euros since 3 weeks

Hello,

This platform, the slotz casino, close my account the 22/04 after a deposit of 100€.
They said that they will refund my 100€ on my bank account with the same methods of deposit i’ve used.
But it’s 3 weeks ago and now i received nothing, i always wait the money.

Can you help me please ?

Thanks by advance

Resolved

€100

Payment delayed for no reason

I’ve made a withdrawal request of 440€ on 23.4.2026.
Today is 29.4.2026 and my withdrawal is still marked as pending.
My account is verified and so are my payment methods.
I tried to find out what’s going on through casino customers support repeatedly , yet unsuccessfully. I’ve been told that they’re still processing it, despite they are supposed to process it within 24hours . And it’s been six days already. My direct question if there is some problem with my withdrawal remained unanswered.
Thank you very much for your help

Resolved

€440

Delayed withdrawal with no reason

Hello. I have deposited twice already on The Slotz casino. I was able to go up to 180 EUR and to 50 EUR on two different days. I have requested two withdrawals, one last week on friday which is still pending, and one yesterday which is pending too. The live support and the email support keep coming back with no answers and they just keep telling me that it is going through additional risk and security procedures. I have successfully completed every KYC, including ID photos, proof of address on the first day. On the verification page it says that I dont need to verify anything right now. I'm attaching you the transaction history about the dates and the amounts of pending withdrawals. I also tried withdrawing through different networks, but as I can see it doesn't really make any difference. The live support isn't able to tell me an approximate time frame when it is going to be done and I've had enough. Please let me know if you need any more details about my profile or the transactions or anything that will help in solving the case. Thank you!

Resolved

€230

Today is 22/4 2026 and I am still waiting for my second withdrawal

Hello Ask Gambler. I have made 2 withdrawals on 5/4 2026 of 500 eur each. One of the withdrawals was paid out on 14/4. Today is 22/4 2026 and I am still waiting for my second withdrawal. My account was verified on 7/4 2026. I have chatted with them 3 times and do not get any direct answers why the withdrawals take so long. But they say that if you deposit and play more to go up in level, the withdrawals will go faster. You see from other complaints that you have received on the slotz that they delay withdrawals for players and they do that so that you can play away the money. They dont even pay 500 eur a week. Kind regards Peppe

Resolved

€500

Withdrawal locked by conflicting deposit limits and support stalling

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Resolved

Ft104,090