Complaint #6 The Slotz Casino

Unpaid withdrawal request

By Danne B.

8 months ago

I requested a withdrawals on 30th dec -25, 2nd jan 26, 4th jan 26 and 6th jan 26 all for the max per transaction amount of €500 via Bank Transfer/Revolut. The last withdrawal is still pending with no confirmed payment date. My account is verified after i got asked to send bank details nad mifinity ewallet details after two payments was made (this was accepted 15th jan) and I have provided any required documents. Support has only given generic replies and no clear timeline. They have paid out €500 every monday = once a week until recent one that was today a tuesday 8 dyas after the other. now the last €500 is still pending from the 6th of january.

I am asking AskGamblers to help escalate this and ensure the payment is processed. In a normal time frame. See attachment 1 and 2 from their own terms and conditions not being met or not even accurate (for example max transaction is €500) and it seems weekly €500) And as you can see of the screenshots, 3 withdrawals is processed.

Disputed Casino The Slotz Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

daenyboi

• Sweden • 19 reviews

8 months ago

Earlier today last pending withdrawal (€500) was processed, yet to appear att my side, but we can consider this case closed. And would like to take the time to thank TheSlotz for fast replies and response during this. Yet a question remains, the unacceptable time from 6th to 22nd (16 days)

The Slotz Casino

• Representative

8 months ago

Dear AskGamblers Team and daenyboi,

We would like to confirm that there are no pending withdrawal requests on the player’s account. All payments have already been processed and successfully paid out on our side.

Please note that the timeframe in which the funds appear in the player’s account may vary depending on the payment provider’s internal policies and processing times.

Kind regards,
TheSlotz Team

daenyboi

• Sweden • 19 reviews

8 months ago

Dear AskGamblers Team,

To clarify the situation: I requested four withdrawals of €500 each on 30 Dec 2025, 2 Jan 2026, 4 Jan 2026 and 6 Jan 2026 using Bank Transfer/Revolut. The first two were paid out before the casino completed the bank and MiFinity verification. After I submitted the requested documents and the verification was accepted on 15 Jan 2026, a third €500 withdrawal was paid out. The last €500 from the 6 Jan request is still pending with no confirmed payment date.

All verification was completed and accepted, and the same method and same amount has already been processed successfully multiple times. The casino has not given a specific reason for why this last withdrawal has not been processed or an estimated payment date. Support responses have been generic, without any concrete status or timeline.

According to The Slotz Casino terms and what is normally expected in industry practice, once verification is completed and within the casino’s stated limits (e.g.daily/weekly limits), withdrawals should be processed within a reasonable timeframe after approval. Three identical withdrawals have been paid already, which demonstrates there was no unresolved KYC requested form their part.
It appears that the casino is paying out €500 approximately once every 7–8 days, which does not seem to be supported by their terms and conditions, as no such weekly payout limitation or delay is described once verification has been completed.

I am asking for AskGamblers’ assistance in helping to ensure this remaining €500 is processed promptly or that the casino provides a clear and specific explanation for the continued delay and anexpected payment date.

The Slotz Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $430

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

The Slotz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 15 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

The Slotz Casino Complaints

See all complaints for this casino

Withdrawal Not Paid

I requested a €500 withdrawal from The Slotz Casino, but I have still not received the payment.

The withdrawal has been pending for several days. I have contacted The Slotz support regarding the issue, but the problem has not been resolved and I still have not received my €500.

I would like AskGamblers to help me resolve this issue and recover the €500 that is currently unpaid.

7h left

€500

Pending withdrawal at the Slotz casino

So i made 2 withdrawals seperate at this casino. One 500 euro which got paid like 5-6 days later but my other withdraw is still not sent 220 euro. When i try to ask live chat i get same answer, i cant login my account becuase they also closed my account for no reason. Its been almost 2 weeks now and still no email from them also live chat says same thing again and again.

Resolved

€220

Waiting on withdrawals for more then 6 months

Hi, I have been waiting for my withdrawal since the time below

23.02.2026, 13:16:26

ID: 699c451aba4eea142015560e

I have 1963€ that I'm waiting on. When will I get all my money?

Also, I'm fully verified. This is such a lousy payment time, don't you agree???

Send all of my withdrawals ASAP; this is not ok

Also, I would like to request compensation after you send all of my pending withdrawals. This is like you don't want to pay what you OWE me.

Resolved

1,963

Delayed withdrawal still pending without clear timeframe

Hello,

I would like to file a complaint regarding a delayed withdrawal from The Slotz.

My withdrawal was requested on 20 July and is still marked as “Pending”. My account has already been fully verified, and I have received withdrawals from this casino much faster in the past.

I contacted customer support several times by chat and e-mail, but I only received generic responses stating that my withdrawal is under review. They also confirmed that the withdrawal will be completed regardless of further account activity, yet there is still no clear timeframe.

I kindly ask you to investigate this matter and assist me in resolving the delay.

Thank you in advance.

Kind regards,

< first name removed >

Resolved

€500

Casino delays my withdrawal with no reason

The casino is not processing or delaying my wtihdrawal request made a week ago. This is my second attempt after i was told to play more to get better status. I cancelled my withdrawal , played more, made anew deposit and i dont get points for status. I did a new withdrawal request 5 days ago and they are not processing it.

Resolved

€500

Refund of 100 euros since 3 weeks

Hello,

This platform, the slotz casino, close my account the 22/04 after a deposit of 100€.
They said that they will refund my 100€ on my bank account with the same methods of deposit i’ve used.
But it’s 3 weeks ago and now i received nothing, i always wait the money.

Can you help me please ?

Thanks by advance

Resolved

€100

Payment delayed for no reason

I’ve made a withdrawal request of 440€ on 23.4.2026.
Today is 29.4.2026 and my withdrawal is still marked as pending.
My account is verified and so are my payment methods.
I tried to find out what’s going on through casino customers support repeatedly , yet unsuccessfully. I’ve been told that they’re still processing it, despite they are supposed to process it within 24hours . And it’s been six days already. My direct question if there is some problem with my withdrawal remained unanswered.
Thank you very much for your help

Resolved

€440

Delayed withdrawal with no reason

Hello. I have deposited twice already on The Slotz casino. I was able to go up to 180 EUR and to 50 EUR on two different days. I have requested two withdrawals, one last week on friday which is still pending, and one yesterday which is pending too. The live support and the email support keep coming back with no answers and they just keep telling me that it is going through additional risk and security procedures. I have successfully completed every KYC, including ID photos, proof of address on the first day. On the verification page it says that I dont need to verify anything right now. I'm attaching you the transaction history about the dates and the amounts of pending withdrawals. I also tried withdrawing through different networks, but as I can see it doesn't really make any difference. The live support isn't able to tell me an approximate time frame when it is going to be done and I've had enough. Please let me know if you need any more details about my profile or the transactions or anything that will help in solving the case. Thank you!

Resolved

€230

Today is 22/4 2026 and I am still waiting for my second withdrawal

Hello Ask Gambler. I have made 2 withdrawals on 5/4 2026 of 500 eur each. One of the withdrawals was paid out on 14/4. Today is 22/4 2026 and I am still waiting for my second withdrawal. My account was verified on 7/4 2026. I have chatted with them 3 times and do not get any direct answers why the withdrawals take so long. But they say that if you deposit and play more to go up in level, the withdrawals will go faster. You see from other complaints that you have received on the slotz that they delay withdrawals for players and they do that so that you can play away the money. They dont even pay 500 eur a week. Kind regards Peppe

Resolved

€500

Withdrawal locked by conflicting deposit limits and support stalling

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Resolved

Ft104,090