Complaint #3 The Slotz Casino

Company holding back payment

By OAKEY7

9 months ago

Message on forum

I would like to submit a complaint about this casino delaying payments despite advertising they process them within 24 hours.

It has now been 3 days since withdrawal request and nothing has been done on their side despite them advising you to process within 24 hours.

I have deposited numerous times (well over 1000 euro) which they took no problem but are now refusing to pay out my winnings of just 300 euro and 150 euro.

Zero information has been provided by support on what the delay is or any justification other than copying/pasting generic information from the T&Cs on your site. I have had to send around 6 chaser emails just to get generic responses.

I have requested details from the KYC team on what the delay is but again nothing has been provided.

All information requested by me has been provided and account verification has been completed.

This is purely a stalling tactic to process the withdrawal which is not acceptable from an online casino who I have deposited to in good faith.

I am sick of chasing them for a proper update and have advised casino via official complaint and told them I am contacting you.

Can you assist with them paying out.

Thanks

< first name removed >

Disputed Casino The Slotz Casino

Reason Delayed payment

Amount €450

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

The Slotz Casino

• Representative

8 months ago

Dear AskGamblers and OAKEY7,

We appreciate the opportunity to respond to the player’s concerns.

We would like to inform you that all withdrawal requests undergo a standard review by our Risk and KYC teams before being released.

We assure you that the funds are safe and the payout will be finalized normally.

Best regards,
TheSlotz Team

AskGamblers

• Support Team

8 months ago

Dear The Slotz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The Slotz Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $469

Avg. Complaint Duration 5 days

Avg. Response Time 24 hours

The Slotz Casino Complaints

See all complaints for this casino

Casino delays my withdrawal with no reason

The casino is not processing or delaying my wtihdrawal request made a week ago. This is my second attempt after i was told to play more to get better status. I cancelled my withdrawal , played more, made anew deposit and i dont get points for status. I did a new withdrawal request 5 days ago and they are not processing it.

Resolved

€500

Refund of 100 euros since 3 weeks

Hello,

This platform, the slotz casino, close my account the 22/04 after a deposit of 100€.
They said that they will refund my 100€ on my bank account with the same methods of deposit i’ve used.
But it’s 3 weeks ago and now i received nothing, i always wait the money.

Can you help me please ?

Thanks by advance

Resolved

€100

Payment delayed for no reason

I’ve made a withdrawal request of 440€ on 23.4.2026.
Today is 29.4.2026 and my withdrawal is still marked as pending.
My account is verified and so are my payment methods.
I tried to find out what’s going on through casino customers support repeatedly , yet unsuccessfully. I’ve been told that they’re still processing it, despite they are supposed to process it within 24hours . And it’s been six days already. My direct question if there is some problem with my withdrawal remained unanswered.
Thank you very much for your help

Resolved

€440

Delayed withdrawal with no reason

Hello. I have deposited twice already on The Slotz casino. I was able to go up to 180 EUR and to 50 EUR on two different days. I have requested two withdrawals, one last week on friday which is still pending, and one yesterday which is pending too. The live support and the email support keep coming back with no answers and they just keep telling me that it is going through additional risk and security procedures. I have successfully completed every KYC, including ID photos, proof of address on the first day. On the verification page it says that I dont need to verify anything right now. I'm attaching you the transaction history about the dates and the amounts of pending withdrawals. I also tried withdrawing through different networks, but as I can see it doesn't really make any difference. The live support isn't able to tell me an approximate time frame when it is going to be done and I've had enough. Please let me know if you need any more details about my profile or the transactions or anything that will help in solving the case. Thank you!

Resolved

€230

Today is 22/4 2026 and I am still waiting for my second withdrawal

Hello Ask Gambler. I have made 2 withdrawals on 5/4 2026 of 500 eur each. One of the withdrawals was paid out on 14/4. Today is 22/4 2026 and I am still waiting for my second withdrawal. My account was verified on 7/4 2026. I have chatted with them 3 times and do not get any direct answers why the withdrawals take so long. But they say that if you deposit and play more to go up in level, the withdrawals will go faster. You see from other complaints that you have received on the slotz that they delay withdrawals for players and they do that so that you can play away the money. They dont even pay 500 eur a week. Kind regards Peppe

Resolved

€500

Withdrawal locked by conflicting deposit limits and support stalling

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Resolved

Ft104,090

Payment delayed for 17 days

Hi,

I have now waited 18 days for my withdrawal and I get no update on why there is a delay.

I created my withdrawal on 28/2-2026 and have since then gotten no update or reason on why it has taken so long.

The only answer I get from support is the standard "dont worry it is being processed"

I could understand there is sometimes delays but 17 days without any communication is not reasonable.

Resolved

€500

Delaying withdrawal without reason again

Hi,
Once again i am experience delays with my withdrawals from Theslotz. It has now been pending sonce 13/2.

For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me copy/paste answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

My account has been fully verified for a long time. No bonus has been used and there is no reason for delaying the withdrawal.

Resolved

Unpaid withdrawal request

I requested a withdrawals on 30th dec -25, 2nd jan 26, 4th jan 26 and 6th jan 26 all for the max per transaction amount of €500 via Bank Transfer/Revolut. The last withdrawal is still pending with no confirmed payment date. My account is verified after i got asked to send bank details nad mifinity ewallet details after two payments was made (this was accepted 15th jan) and I have provided any required documents. Support has only given generic replies and no clear timeline. They have paid out €500 every monday = once a week until recent one that was today a tuesday 8 dyas after the other. now the last €500 is still pending from the 6th of january.

I am asking AskGamblers to help escalate this and ensure the payment is processed. In a normal time frame. See attachment 1 and 2 from their own terms and conditions not being met or not even accurate (for example max transaction is €500) and it seems weekly €500) And as you can see of the screenshots, 3 withdrawals is processed.

Resolved

€500

The Slotz - CasinoDelaying withdrawals on TheSlotz

Hi,

I have been waiting for my withdrawal since the 16/12-2025. For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me standard answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

Resolved

€1,000