I won a grand jackpot of $400,000 on the Money Factory on February 1. 6 days prior to that I had submitted a withdrawal of $6000 that had still not been paid out. In December I had submitted $7000 redemption and was paid out within 6 days with no issue. I submitted total redemption requests of $440,000. I was asked to supply multiple photos of cards for verification. I sent all cards I had used that I have. One card had been replaced by capital one for fraud concern, I no longer had that card but still had a photo and explained. Some cards are Apple Pay which are no longer active or accessible. A few of the cards I didn’t recognize at all, I figured out that one was an Affirm one time use card and supplied that information. Some of the info they are asking for just isn’t accessible or possible and they are stating they need it to pay the redemptions. However this wasn’t an issue in December for the 7000 payout then. I had no money in my money factory account on Jan 25 before I deposited and played and won. I do not understand why they are making it so difficult and essentially impossible to redeem my money. I believe they are trying not to pay my jackpot. They have posted my win as the number 1 win on their site.
I have spent many thousands of dollars in good faith with the money factory. All money spent have been on cards that were mine or that I am authorized on. I am sickened at their responses. I need help if there is anything you can do.
