I have won $100.00 at The Money Factory. I won on May 30th, 2025.
They claim most payouts are processed fairly quickly, but can take up to 14 business days. I have yet to get my payout. I have contacted live support probably 50 times. It has now been 18 business days. Whenever I have talked with a representative, they give the same redundant answers....." Sorry for the delay, but we can assure you we will prioritize this issue and do our best to resolve it quickly"......
They never said or requested any additional information needed at any time I have contacted them, nor any other requirements for anything else. I passed the verification check with no problems. Added my bank account through Bank of America with no problems. Requested my payout easily.
Now, just keep getting put off being paid time after time after time. It is completely ridiculous. It's making me wonder if there are other players and how many of us have this problem. Is the casino going under? Are they fraudulent?
They give no explanations of any sort, nor do they want any more verification information than I have already provided.
