The Money Factory Casino - No responsible gaming - Complaint Unsolved

Mws813

This site doesn’t even follow its own responsible gaming policy. I am an addicted gambler that used their permanent self exclusion tool to stop me from playing here. A week later my addiction kicked in and I emailed them and ask them to remove it and they did immediately without question. I then lost all the money I had due to addiction. They have refused refund and I only asked for r the money back after they removed the exclusion. Even though all my money was spent because of addiction. I have never cashed out here even when I was way ahead because of my disease and it’s clear in my play. They even responded to me on Trustpilot saying that any exclusion can be lifted with a request from the player? What even have tools at all them? I did what I was supposed to do and excluded myself and they recklessly removed the exclusion and take no responsibility for it at all. They just took my money with a smile knowing that they violated their own terms and a standard across the industry. I am hoping you can help as this place should be blacklisted

AskGamblers

Dear @Mws813,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed deposits.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Mws813

Hello, I greatly appreciate your help. It was approximately $3800.00 in one day (just hours) the same day the second exclusion was lifted. I was not asking for any money back from previous deposits even though they lifted the exclusion before I was just looking for the ones that it was seriously a problem and they lifted the permanent exclusion. Thanks so much.

AskGamblers

Dear The Money Factory Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

The Money Factory Casino - No responsible gaming

Complaint Info

Disputed casino

Reason

Amount

$ 3800

The Money Factory Casino Complaints

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