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The Money Factory Casino - No response No payout and it has been 12 days

UNRESOLVED

Complaint Info

Disputed casino

The Money Factory Casino

Amount

$ 450

COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins

Referred Complaints
4 months ago

I have had a redemption pending for 12 business days. I’ve spoke to live support 10 times and emailed 6 times with no response.
I’ve done everything I can and was asked to do. I’m being ignored with all the emails I send and live chat gives me the same “copy and paste” answers. Horrible customer service for a new customer. Makes me never want to play on this site again.

AskGamblers
4 months ago

Dear @Wonderingpooh,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
4 months ago

Dear The Money Factory Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The Money Factory Casino Complaints

  • 1 of 13 resolved
  • 3 days avg response
  • 4 days avg complaint life
  • 1,411 USD avg amount

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