I have had a redemption pending for 12 business days. I’ve spoke to live support 10 times and emailed 6 times with no response.
I’ve done everything I can and was asked to do. I’m being ignored with all the emails I send and live chat gives me the same “copy and paste” answers. Horrible customer service for a new customer. Makes me never want to play on this site again.
AskGamblers
Dear @Wonderingpooh,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The amount owed is $450
AskGamblers
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
No updates. Now 16 days.
18 hours left
$110
The Money Factory Casino - 6 months and still nothing
I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers. I asked him if anything was wrong and ...
4 hours left
$4,000
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and ...
Unresolved
$1,100
Unresolved
The Money Factory Casino - Waited and waited
I am filing this complaint against The Money Factory for a $1,100.00 redemption initiated on September 11, 2025.When I originally submitted my request ...
Unresolved
$500
Unresolved
The Money Factory Casino - Slow redemption
I have been waiting 23 days now for redemption. I've emailed support and used live chat with no resolution. I keep getting the same answer that it ...
Have trouble with The Money Factory Casino?
