I have had a redemption pending for 12 business days. I’ve spoke to live support 10 times and emailed 6 times with no response.
I’ve done everything I can and was asked to do. I’m being ignored with all the emails I send and live chat gives me the same “copy and paste” answers. Horrible customer service for a new customer. Makes me never want to play on this site again.
Complaint Info
COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins
Referred Complaints
Dear @Wonderingpooh,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The amount owed is $450

Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
No updates. Now 16 days.
The Money Factory Casino Complaints
- 1 of 16 resolved
- 2 days avg response
- 4 days avg complaint life
- 1,296 USD avg amount
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9 hours left
The Money Factory Casino - Waiting on payout from Money Factory
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The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
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The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
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The Money Factory Casino - Redemptions pending
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The Money Factory Casino - Redemptions pending
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The Money Factory Casino - Extremely Long Delay for Withdrawal
$286
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The Money Factory Casino - Extremely Long Delay for Withdrawal
I have been waiting to redeem my game winnings for almost 30 days; initial request was sent/received on 8/12/25. Regarding redemption, their policy ...
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