I have been awaiting 3 redemptions with The Money Factory one on 6/11/25 and two on 6/25/25 for a total of $650. Trust Pilot and Reddit have countless reviews and posts with so many people saying they are experiencing the same issue. They are in violation of their 14 day policy. When I have chatted with them it’s nothing but the run around and pre generated responses. They will not give me any information aside from they have a back log of redemptions and they can’t give me any more information aside from they can’t see anything more than I can see.
Complaint Info
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 1 of 23 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 1,373 USD Avg. Amount
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Unresolved
The Money Factory Casino - 6 months and still nothing
$110
Unresolved
The Money Factory Casino - 6 months and still nothing
I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers. I asked him if anything was wrong and ...
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Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
$4,000
Unresolved
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and ...
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Unresolved
The Money Factory Casino - Waited and waited
$1,100
Unresolved
The Money Factory Casino - Waited and waited
I am filing this complaint against The Money Factory for a $1,100.00 redemption initiated on September 11, 2025.When I originally submitted my request ...
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Unresolved
The Money Factory Casino - Slow redemption
$500
Unresolved
The Money Factory Casino - Slow redemption
I have been waiting 23 days now for redemption. I've emailed support and used live chat with no resolution. I keep getting the same answer that it ...
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