I have been awaiting 3 redemptions with The Money Factory one on 6/11/25 and two on 6/25/25 for a total of $650. Trust Pilot and Reddit have countless reviews and posts with so many people saying they are experiencing the same issue. They are in violation of their 14 day policy. When I have chatted with them it’s nothing but the run around and pre generated responses. They will not give me any information aside from they have a back log of redemptions and they can’t give me any more information aside from they can’t see anything more than I can see.
Complaint Info

Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 1 of 13 resolved
- 3 days avg response
- 4 days avg complaint life
- 1,411 USD avg amount
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16 hours left
The Money Factory Casino - Extremely Long Delay for Withdrawal
$286
Open16 hours leftThe Money Factory Casino - Extremely Long Delay for Withdrawal
I have been waiting to redeem my game winnings for almost 30 days; initial request was sent/received on 8/12/25. Regarding redemption, their policy ...
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Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
$300
Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
I made a redemption for $350 July 8th after being told redemptions could take up to 14 business days. I waited 14 business days and they said they ...
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Unresolved
The Money Factory Casino - Please Help With Redemption
$300
Unresolved
The Money Factory Casino - Please Help With Redemption
Hello,I am owed $300 for 2 weeks now. It says to allow for 0-72 hours for payouts to be processed and its been 8 days now. They do not respond to my ...
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Unresolved
The Money Factory Casino - Not paying my redemption
$807
Unresolved
The Money Factory Casino - Not paying my redemption
I've lost hundreds, and I finally won in June for 807.00. I put in my redemption on June 27th 2025, I'm verified, I used my bank card, I won with my ...
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