I have been awaiting 3 redemptions with The Money Factory one on 6/11/25 and two on 6/25/25 for a total of $650. Trust Pilot and Reddit have countless reviews and posts with so many people saying they are experiencing the same issue. They are in violation of their 14 day policy. When I have chatted with them it’s nothing but the run around and pre generated responses. They will not give me any information aside from they have a back log of redemptions and they can’t give me any more information aside from they can’t see anything more than I can see.
Complaint Info

Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 1 of 17 resolved
- 2 days avg response
- 4 days avg complaint life
- 1,220 USD avg amount
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Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
I've been waiting since 9/7 for my payout, I'm fully verified, and they say it's a 24-hour wait for Skrill payout I have contacted them via email many ...
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Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
$1,001
Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
I requested a redemption from The Money Factory on July 18. It is September 17 and I have not been paid. When asked on August 29 about the redemption ...
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Unresolved
The Money Factory Casino - Redemptions pending
$1,100
Unresolved
The Money Factory Casino - Redemptions pending
I’ll be honest it’s only been 4 days so far for my 2 redemption requests of $450 and $650 but I am being proactive considering all the problems I ...
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Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
$286
Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
I have been waiting to redeem my game winnings for almost 30 days; initial request was sent/received on 8/12/25. Regarding redemption, their policy ...
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