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SunMaker Casino - Doesn't reply and doesn't pay winning

Complaint Info
Disputed casino SunMaker Casino
Reason Delayed payment
Posted on May 9, 2014

Dear Mr/Mrs,

10 days ago i won a nice amount of money at sunmaker casino. i made a cashout and verifed my account. they never told me anyhing anymore. they are totally not helpful. i didnt violate any of their rules and they are not cashing out my winnings. People you should think twice before making a deposit here...

Posted on May 5, 2014

Dear Twi1sti6,

we are sorry to hear that you are under the impression that we somehow mistreated you, as a close relationship with our clients as well as a fast response time is very important to us. In our day to day business we have to process hundreds of payments, verifications and customer inquiries. Sometimes we are required to further investigate players and winnings in terms of security and player verification as is outlined by our license. We make it our top priority to keep our customers informed and happy while also being cautious and putting safety first. We apologize for any inconvenience we may have caused you. However, we can assure you that we always go the extra mile for our customers and that in no way do we intentionally cause delays. Our good reputation and fast response times are cornerstones of our business and in no way would we try and tarnish the name we have made for ourselves over the years.

If you have any further questions, please contact our support Team.


Best regards,

sunmaker affiliate Team

Posted on May 8, 2014

Please inform us is this issue resolved. Thank you.

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