Withdrawal delayed for over a month

hello my complaint I one cash out 31.01.2019 from sunmaker casino I wait 5 6 day and this money did not come for my bank account I'm asking all day same reply wait until morning I waiting and the money did not come and i've contacted the casino again they asked me my bank statements and i sent it 2 or 3 times my bank statements and this is the answer they give me we sent your money they sent one picture and one referance its number search this for your bank I go to my bank 3 times bank searched these numbers bank could not find this transfer and money and the bank said to me Get back in touch with those who send you money and i wrote again sunmaker casino and she gives me just the same answer We have sent you the money And the problem is in your bank i know %100my bank can't be a problem i all times working same bank deposit cash out and no problem bank problem just a lie made by the casino they didn't give me my money they fool me my money is lost i deposit for same casino 30euro and cash out 20euro just to try and this 20euro came another 1780euro did not come and lost if my money had been sent it would come to me finally the answer and the casino couldn't do anything for that money. thanks for support

(For translation I use) The problem is that the casino does not want to verify my account. According to them, the reason is that they need ID with Latin letters. I live in Russia, and I have a passport in Russian. Driving license I do not have. That is my only one document. The rules are not stated that the document should be in English.

Hello! My name is Laszlo Danko. I am a 71-year-old man. I can not speak English, so I use google translator. ID required a mine. It was not good, I have sent again in another form. They accepted. I photographed the verified Skrill account, was adopted. I sent a post paid check. It has been claimed that it is not good, send a bill. I have no shooting, no scanners, my neighbor helped me do that. Photographed ELMŰ bill (electricity bill) A4 clearly. This is written back to not accept because of poor image quality. I deeply outraged that deposit to EUR 580 non-Paid asked my data. This Euro-Hungarian relations 580 180 000 HUF. I complied with their request all. My money is not willing to allocate. I would like to ask for help! Thank you!

Dear Mr/Mrs, 10 days ago i won a nice amount of money at sunmaker casino. i made a cashout and verifed my account. they never told me anyhing anymore. they are totally not helpful. i didnt violate any of their rules and they are not cashing out my winnings. People you should think twice before making a deposit here...