Complaint #8 SunMaker Casino

Won't help with missing €1,780 withdrawal

By hasan h.

7 years ago

Message on forum

hello my complaint I one cash out 31.01.2019 from sunmaker casino I wait 5 6 day and this money did not come for my bank account I'm asking all day same reply wait until morning I waiting and the money did not come and i've contacted the casino again they asked me my bank statements and i sent it 2 or 3 times my bank statements and this is the answer they give me we sent your money they sent one picture and one referance its number search this for your bank I go to my bank 3 times bank searched these numbers bank could not find this transfer and money and the bank said to me Get back in touch with those who send you money and i wrote again sunmaker casino and she gives me just the same answer We have sent you the money And the problem is in your bank i know %100my bank can't be a problem i all times working same bank deposit cash out and no problem bank problem just a lie made by the casino they didn't give me my money they fool me my money is lost i deposit for same casino 30euro and cash out 20euro just to try and this 20euro came another 1780euro did not come and lost if my money had been sent it would come to me finally the answer and the casino couldn't do anything for that money. thanks for support

Disputed Casino SunMaker Casino

Reason Delayed payment

Amount €1780

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

hasan9393

• Baden-Württemberg

7 years ago

hello Dear Administrator my problem is over my complaints fiinish good result and it was learned that the problem was between banks I want to thank you for your help AskGamblers

hasan9393

• Baden-Württemberg

7 years ago

hello Firstly thanks for your help sunmaker casino as a result here I see time for change my bank I not understand just one why 20euro cash out come for my account and this money not come and very problem for same name another casino I cash out 6keuro for same day come money this ist my bank problem I understand now just more one have a question now I cash out this money Would this problem again I'm afraid for cash out

SunMaker Casino

• Representative

7 years ago

Finally the money returned to the customers sunmaker account.
As already suspected the Bank returned the money.

Trustly said, it was not dedected earlier, as the return had no matching details to the original payout so they had to get their bank to contact the beneficiary bank that returned the funds to provide more details. This communication took quite some time.

The reason for the return was that the name sent didn’t match the name of the owner of the bank account. However it is unclear why nobody in the bank was able to find the transaction and confirm the return, although we provided a receipt and exact transaction details.