Complaint #222 Ruby Slots Casino

Still waiting to get paid!

By 1953SB

8 years ago

Message on forum

Ruby slots had owed me $220 (app) for months now. The last email I received from a Dianne Simmons and said the same thing I've gotten two or three times before.

Diane Simmons (Your Casino Support )

Mar 29, 12:21 CEST

Dear Customer,

Thank you for this information.

Apologies in the delay in getting back to your request. We have been experiencing a higher volume of requests.

Please let me know if you still require any assistance with your request?

Regards,
Diane Simmons

Here is the response from a Cody dated the first part of April.

Cody Carter (Your Casino Support )

Apr 12, 13:42 CEST

Dear Customer,

Thank you for this information.

Your address for check delivery was confirmed on live chat on 4/5. I would expect the check to be sent out from next week.

Regards,
Cody Carter

I sent this today:
< personal information removed >
to Ruby
Cody Carter,

Cody, next week was last week. When will I get my check? And ask them at Ruby to please quit sending me emails to play again, YOU DON:T PAY why would I send you more money<<<<< Please expedite my money to me.
< personal information removed >

And here is my rely:

Ruby Slots Support
12:00 PM (15 minutes ago)
to me
Please reply directly to this message
Dear Scott Bishop,

Thank you for contacting Ruby Slots Casino.

We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within five (5) business days.

To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 1323107 .

You can reply directly to this mail for any further communication with Ruby Slots Customer Support Center in regards to this issue.

Sincerely,

Ruby Slots Customer Support Center
USA Toll Free: 1-888-288-2939
www.rubyslotsmail.com

Are they gonna pay anyone or what??

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $220

Discussion

AskGamblers

• Support Team

8 years ago

Dear @1953SB,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

1953SB

• United States

8 years ago

Check received on 5/7/18 by Fed Ex thanks AskGambers! I am gonna go down and deposit it today.

AskGamblers

• Support Team

8 years ago

Dear @1953SB,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Ruby Slots Casino

• Representative

8 years ago

Hi Scott--

I apologize for the difficulties you've been having with this.

I reviewed your account earlier this week and I've had your payment sorted: 5/3 Paid $115 for transaction #51457574.

You'll notice there is a shortfall in the payment amount--this is because you received a bonus (RUBY250 (1 of 999) $100) and all bonuses are non-withdrawable. As such, the bonus amount was removed from the withdrawal amount.

I've received your tracking and I see your payment will be delivered to you, this Monday morning by 10:30.

I wish you all the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

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