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Trying to steal legitimate winnings!


staybet send this 200% bonus offer up to 100e so i go to giwe it a shot.i made deposit of 50e via neteller before i start to play i read t&c there was in rules that dead or alive slot wont wager bonus money but no rule that i can not play that slot with bonus money.so i play dead or alive bet of 1.80e i hit the free spins and win10000e.before this hit my balance was something like 220e after this i go to my account and check wagering.wager was 6000euros like the t&c says dead or alive wont wager.i wager bonus in multifruit81 slot and after my wagering was done all money in my account fanish....i go to chat and it was very rude chat person told that check your e mail?ok i go and check it.i get e mail that i broke the rules?i send picture back and there was only rule that dead or alive slot wont wager money.no rule that it cant be played with bonus money.4-5hours after my winnings they but rule to they t&c that winnings on dead or alive slot will be declined......this is so unfair.3 times they have declined my withdrawals.first time i use deposit bonus offer and when i deposit my account balance was 0.09 euros and after my deposit there was 2 bonuses in my account.because that 0.09e there was wagerin something like 17000e. second time i played pimped slot and win 1500e withdrawal was declined because my line bet was too big.total bet i played was 2e.really dont understand why it is so hard to be honest =(
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Disputed Casino Staybet Casino
Amount €10233

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This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Staybet Casino Complaint Stats

Resolved 25 / 60
Avg. Amount $2,224
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

Staybet Casino Complaints

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No payment, no response and now blocked
Hello! I am stil waiting for payment after now 36 days. On March 14th I requested a withdrawal for 6,900 SEK. After about 3-4 days I asked support if something was wrong and they told me that it wouldn't be processed and I had to wait until it returned to my account and then request another withdrawal. So I made a request for 6,000 (lost 900) and after about 3-4 days nothing had happened again. I asked the chat and he (David) told me it says it is pending but in reality it does nothing at all. Some bug he said. So again it returned to my account. If I hadn't asked why nothing had happened it would probably still be "pending" (doing nothing at all). However, I had to ask them to cancel in order to make a third withdrawal. After 3 days (and a few mails and chats) the money returned... I now made three withdrawals, trying some other "tactics" or whatever. They were for 5,000, and 600 (I lost 400). I lasked them the same day to cancel the 600 due to tilt... It returned 2 days later and i lost them. So 5,000 remaining. That one was pending for about 4-5 days before I asked them to cancel it. Again it till several days for the money to return. I decided to try this "one big-one small" - "tactics" again. So I made requested for the fourth time... Now for 4,000 and 1,000. I didn't have much hope because during all these weeks they claimed they had a lot to do and I had to wait for my turn, they had technichal issues, their partner responsible for withdrawals had problems, they are changing platform and so on. However, they told me every now and then that it would be procesed during the day day and sometimes that it was resolved and I would expect a payment. Nothing happened for 3-4 weeks up to that point, so I was chocked when I saw that the withdrawal for 1,000 no longer was pending. 4 days later it was banked. What is weird with this, is that the other request for 4,000 (that I made simultanuesly) never was processed. I checked the day after, and nothing was pending. So I thought they finally paid in full. However, the day after that the 4,000 was back as pending status. It has been like that for almost two weeks and the last thing I heard from them was Friday 13th when they told me their IT-group for their backoffice worked on the technical issues. That same day I noticed they have a new starting page. However, now I can't egen log in. It says "UserNotFoundException". Live chat doesn't work almost no games in demo mode works, forget password doesn't work and so on. And no info anywhere. I have mailed every day now any without response. I get the auto mails but they never reply. Is the site down? Bankrupt? Are they simply ignoring me forever now, blocked me from the account? Or is it actual tech problems that will be resolved? Today it has been 36 days in total. Will I ever get the money?
Status unsolved Unresolved
kr4,000