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Staybet Casino - Trying to steal legitimate winnings!

UNRESOLVED
Posted on 13 September 2017

staybet send this 200% bonus offer up to 100e so i go to giwe it a shot.i made deposit of 50e via neteller before i start to play i read t&c there was in rules that dead or alive slot wont wager bonus money but no rule that i can not play that slot with bonus money.so i play dead or alive bet of 1.80e i hit the free spins and win10000e.before this hit my balance was something like 220e after this i go to my account and check wagering.wager was 6000euros like the t&c says dead or alive wont wager.i wager bonus in multifruit81 slot and after my wagering was done all money in my account fanish....i go to chat and it was very rude chat person told that check your e mail?ok i go and check it.i get e mail that i broke the rules?i send picture back and there was only rule that dead or alive slot wont wager money.no rule that it cant be played with bonus money.4-5hours after my winnings they but rule to they t&c that winnings on dead or alive slot will be declined......this is so unfair.3 times they have declined my withdrawals.first time i use deposit bonus offer and when i deposit my account balance was 0.09 euros and after my deposit there was 2 bonuses in my account.because that 0.09e there was wagerin something like 17000e. second time i played pimped slot and win 1500e withdrawal was declined because my line bet was too big.total bet i played was 2e.really dont understand why it is so hard to be honest =(

AskGamblers
Posted on 17 September 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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