Complaint #195 Stake Casino India

Withdrawal not received from the casino

By Prashanr1

1 year ago

Dear AskGamblers Support,

I am writing to file a formal complaint against Stake regarding my recent withdrawal transactions. Despite the status showing successful and TYPE as IN on the Stake platform, I have yet to receive the funds in my bank account or reverse in stake account. Its been 11 days ,i am attaching my bank statement also I have attempted to reach out to Stake's customer support multiple times, but unfortunately, I have not received any response.

Details of the Transactions:

1. Transaction ID: 2764504187

Amount: -₹18,500.00

Date and Time: 10:08 AM, 18th June 2025

Status: SUCCESSFUL

TYPE : IN

User ID: < sent to the casino >

I urge AskGamblers to intervene and help expedite the resolution of this issue. It is crucial for me to have these funds credited to my bank account or stake account as soon as possible.

Thank you for your attention and assistance.

Best regards

< name removed >

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹18500

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Prashanr1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear AskGamblers Complaints Team,

We are writing to address the complaint regarding unreceived funds, and we must reiterate the comprehensive information previously provided to the complainant.
Our payment provider has confirmed that the transaction in question was successfully processed and completed. As demonstrated in the attached confirmation and validated by the UTR number **MAHBN************556, the payment left our system as intended. We want to emphasize that our previous communication to the user included not only this UTR number but also the explicit proof of payment, further verifying the successful completion of the transaction.

It is crucial to highlight that bank details are exclusively inserted by the users themselves, and we have no involvement in this manual input procedure. Consequently, if incorrect bank details were provided by the user, we are unfortunately unable to retrieve the funds. The money has successfully exited our platform and has been sent to the designated account as per the user's instructions. We consistently emphasize the critical importance of double-checking all information prior to confirming any transaction to prevent such occurrences. Ultimately, the user bears sole responsibility for the accuracy of the recipient bank information and for confirming their withdrawal request.

Therefore, if the user still claims non-receipt of the funds, we highly recommend and formally advise them to contact their bank directly with the provided proof of withdrawal and the UTR number. Their financial institution is best equipped to locate or retrieve the funds. As the transaction was successfully completed on our end, we are unable to take any further action to recover these funds.

Considering the detailed information provided and the confirmed successful completion of the transaction on our platform's side, we kindly request that this complaint be closed and marked as resolved.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Stake Casino India management will soon provide an update regarding this complaint and reply to our email.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Stake Casino India

• Representative

1 year ago

Dear AskGamblers Complaints Team,

We have sent the requested information via email.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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