Complaint #152 Stake Casino India

Withdrawal 454.50 INR not received

By Montu25

1 year ago

I am writing to inform you that I have not received the withdrawal amount in my bank account, even though the transaction shows as successful on your platform.

Here are the details of the transaction:

User ID: Montu25

Amount Withdrawn: ₹505.00

Withdrawal Fee: ₹50.50

Final Amount Expected: ₹454.50

Date & Time of Withdrawal: 23/05/2025, 15:16

PSP Account: FDRL0000001 / 77780105686146

Provider Reference ID: 42412950

Transaction ID: 2703199703

Withdrawal Bank Name: Federal Bank

I kindly request that you check the status of this withdrawal and update me on when the funds will be credited to my account.

I have also attached a screenshot for your reference.

Please resolve this issue at the earliest.

Thank you,

Disputed Casino Stake Casino India

Reason Amount not credited

Amount ₹454.5

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Montu25,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Montu25,

Upon review of our records, we have been unable to identify any prior communication from you with our customer support.

To initiate an investigation into this matter, we respectfully request that you first contact our support team via chat at your earliest convenience. When doing so, please ensure you provide all the information outlined in your initial communication, as this will enable our team to access your case efficiently and direct it to the relevant department for prompt resolution.

Thank you for your cooperation.

Dear AskGamblers Complaints Team,

We would like to reiterate our appreciation for the valuable service and support AskGamblers provides to both players and casinos. However, we firmly believe that our direct customer support channels should be the primary point of contact for addressing user issues. Considering that this player has not contacted our customer support previously, we respectfully request that the complainant first reach out to our Live Support Chat.
Our agents are well-equipped to provide assistance and expedite the resolution process. Introducing unaddressed issues directly through the AskGamblers platform, bypassing our initial support channels, can lead to unnecessary delays in resolving the complaint.
Given that we had no prior knowledge of the information presented by the user, and that this complaint does not adhere to the complaint guidelines established by AGCCS, we respectfully request that this complaint be rejected, as it is considered a ‘Unjustified accusations towards operators’.

We remain fully committed to providing fair and efficient support to all our customers through our established and readily available channels.
We appreciate your understanding.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 182 / 182

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
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Date: 7 June 2026
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Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.

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Hey Stake Team and Askgamblers Team.

I made a withdrawal on 22/07/2026

And yet I haven't received it in my bank or had it refunded back to my stake account.

Stake live support shared with UTR number told me to contact with bank and I did. I visited my banking branch and shared the UTR number provided my stake support. Bank staff clearly told me to contact sender as they haven't no payment received with this UTR/refference number.

After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

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I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

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