Complaint #245 Stake Casino India

Deposit made via phone wallet not credited

By Anim tej E.

1 year ago

I made a deposit to Stake Casino using PhonePe wallet on 21 August 2025 10:32AM.The amount of ₹1000 was successfully deducted from my account, but it has not been credited to my Stake account.

Details:

Stake Username/Email: <removed>

Deposit Amount: 1000

PhonePe Transaction ID (UTR):

886124203387

Merchant/UPI ID shown in receipt: Quikx.mnprib@oxymoney

The payment shows as “Successful” in PhonePe wallet, and I have attached the official payment receipt (PDF). Despite this, my Stake balance has not been updated.

I request AskGamblers’ assistance to resolve this issue and ensure my funds are credited to my Stake account.

Thank you,

Disputed Casino Stake Casino India

Reason Declined payment

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Anim094in,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear AskGamblers Complaints team,

As mentioned in our previous reply, this case has already been thoroughly investigated by both our payment team and our payment provider. The case is now closed, as no funds were received on our side.

The player has already been informed by our customer support team, as well as here in this thread, that if they have not yet received the refund, they should contact their bank to initiate a refund request, if applicable, since the bank will be able to trace the transaction.

Please also note that the player requested self-exclusion on 8 September 2025 at 2:35 PM GMT and no longer has access to their account.

Kind regards,

AskGamblers

• Support Team

1 year ago

Dear Stake Casino India,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send the required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

1 year ago

Dear Anim094in,

As you are aware, transaction ID ******0848 has been reviewed by our payment provider, and the case has now been closed, as they were unable to locate your funds. Their systems indicate that the transaction was not received, which suggests it may not have been fully processed by your bank.

Since we do not have any record of this transaction reaching our payment provider, we are unfortunately unable to intervene or provide further assistance on our side.

To resolve this matter, we kindly advise you to contact your bank directly. They will be able to trace the transaction and provide further details on its status or initiate a refund request if applicable.

We appreciate your understanding and cooperation.

Kind regards,

Stake Casino India Complaint Stats

Resolved 193 / 193

Avg. Amount $258

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Stake Casino India Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 95 out of 95 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Stake Casino India Complaints

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Issue: Withdrawal not received

Amount in question: ₹5225

Withdrawal ID: 3747294309

Date initiated: 19 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 19 October 2026, I initiated a withdrawal of ₹5225 but I did not received this in my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds.

Please give me my funds.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3747294309

Thank you to anyone who can offer guidance on the appropriate next steps.

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Issue: Withdrawal not received; account placed under review

Amount in question: ₹38,000

Withdrawal ID: 3733798334

Date initiated: 11 October 2026

Current status: Awaiting review and resolution

Complaint

I am seeking assistance with an unresolved withdrawal issue with Stake.com.

On 11 October 2026, I initiated a withdrawal of ₹40,000. The payment documentation I received showed ₹38,000, and Stake support explained that ₹2,000 had been deducted as transaction fees. However, the ₹38,000 never reached my bank account.

I contacted Stake support several times and followed their instructions. I provided my bank statement, transaction screenshots, withdrawal details, and the additional information requested by their Payments Team.

After further communication, I was informed that my account would be placed under review and that, once the review was complete, the amount would be reprocessed to my bank account. I was also told that the review could take between 2–3 days and a couple of weeks. During this period, I would not be able to log in to my account or place bets.

It has now been approximately a week, and I am still waiting for a clear update on the status of my funds and the review process.

I understand that payment investigations and account reviews can take time. I have cooperated with the requests made by the support team and submitted the documentation requested from me. However, the continued uncertainty about my money has become concerning.

What I am requesting

1. A clear update on the current status of my account review.

2. Confirmation that my withdrawal is being processed and that the funds have been accounted for.

3. A realistic estimated timeframe for the funds to reach my bank account.

4. Confirmation that I will receive progress updates through my registered email address.

I am not looking to create unnecessary conflict. I simply want my funds returned and a clear explanation of what is happening.

I hope Stake's Payments Team can resolve this matter promptly and provide a definitive update.

Withdrawal reference: 3733798334

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I withdrew ₹4,757.60 from my Stake account on 12 October 2026 to my Slice Small Finance Bank account, but the amount has still not been credited.

stake transaction id: 3734217962

**Transaction details:**

- **Amount:** ₹4,757.60
- **Withdrawal date:** 12 October 2026
- **Transaction reference:** STCB121026883415

I contacted Stake support and my bank regarding this issue. Stake provided the transaction details, but Slice confirmed that it could not locate the transaction. Despite the issue remaining unresolved, the bank's support ticket was marked as resolved.

I request that Stake investigate this matter urgently and either complete the payment to my bank account or refund the full amount to my Stake account. I have been waiting for my money and expect a proper resolution rather than being redirected between the parties.

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UTR: 628672710853

Enquiry ID: E3hsNuHm3XOw23rT

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To help you trace and resolve this transaction swiftly, I have compiled the essential payment details below and attached the necessary verification documents:

Deposit Amount: 10,000 INR
Date and Time of Transaction: 24th Sept
UPI / Reference Transaction ID (UTR): 626737827846
Registered Stake Username / Email: < email removed >

Attached Documents for Reference:

UPI transaction screenshot confirming the successful debit.
Official Stake deposit receipt generated during the transaction attempt.
Complete bank account statement highlighting the successful debit of 10,000 INR.

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Thank you for your prompt attention and swift resolution to this matter. I look forward to hearing from you soon.

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My total requested withdrawal amount was 38,000 INR, but I have only received 3,800 INR in my bank account.

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