Complaint #245 Stake Casino India

Deposit made via phone wallet not credited

By Anim tej E.

10 months ago

I made a deposit to Stake Casino using PhonePe wallet on 21 August 2025 10:32AM.The amount of ₹1000 was successfully deducted from my account, but it has not been credited to my Stake account.

Details:

Stake Username/Email: <removed>

Deposit Amount: 1000

PhonePe Transaction ID (UTR):

886124203387

Merchant/UPI ID shown in receipt: Quikx.mnprib@oxymoney

The payment shows as “Successful” in PhonePe wallet, and I have attached the official payment receipt (PDF). Despite this, my Stake balance has not been updated.

I request AskGamblers’ assistance to resolve this issue and ensure my funds are credited to my Stake account.

Thank you,

Disputed Casino Stake Casino India

Reason Declined payment

Amount ₹1000

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Anim094in,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

10 months ago

Dear AskGamblers Complaints team,

As mentioned in our previous reply, this case has already been thoroughly investigated by both our payment team and our payment provider. The case is now closed, as no funds were received on our side.

The player has already been informed by our customer support team, as well as here in this thread, that if they have not yet received the refund, they should contact their bank to initiate a refund request, if applicable, since the bank will be able to trace the transaction.

Please also note that the player requested self-exclusion on 8 September 2025 at 2:35 PM GMT and no longer has access to their account.

Kind regards,

AskGamblers

• Support Team

10 months ago

Dear Stake Casino India,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send the required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India

• Representative

10 months ago

Dear Anim094in,

As you are aware, transaction ID ******0848 has been reviewed by our payment provider, and the case has now been closed, as they were unable to locate your funds. Their systems indicate that the transaction was not received, which suggests it may not have been fully processed by your bank.

Since we do not have any record of this transaction reaching our payment provider, we are unfortunately unable to intervene or provide further assistance on our side.

To resolve this matter, we kindly advise you to contact your bank directly. They will be able to trace the transaction and provide further details on its status or initiate a refund request if applicable.

We appreciate your understanding and cooperation.

Kind regards,

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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