Complaint #283 Stake Casino India

40000 INR Missing After Multiple Failed UPI Deposits

By Akash p.

6 months ago

I am filing this complaint regarding multiple UPI deposits that were successfully debited from my bank account but are marked as “Failed” on Stake, with no credit or refund provided till date.

On 6 January 2026, between 7:00 PM and 9:00 PM, I made multiple deposit attempts on Stake. Each transaction was for ₹9,999 INR, and the total amount debited from my bank account is approximately ₹40,000 INR.

From my bank’s side, all transactions were successful and the money was debited. However, on Stake’s platform, all of these deposits are showing as Failed.

Because the transactions occurred very close to each other, I waited 24 hours and then raised support tickets on 7 January 2026, mapping the deposits based on the closest timestamps. I have attached all transaction proofs, including bank debit confirmations and Stake transaction records, to support this complaint.

Stake’s system clearly states:

“Your escalation has been submitted successfully and we're starting the review process. Please allow us up to 3 business days to receive your next update.”

Despite this, today is 15 January 2026, and the stated timeline has already passed. I have contacted support multiple times but continue to receive the same generic response saying there is no ETA, without any meaningful update or resolution.

Disputed Casino Stake Casino India

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity

Stake Casino India

• Representative

6 months ago

Dear VINITMHATRE598,

Following our review, we confirm that all transactions have been escalated through your Stake.com account and the investigation is now complete. As previously indicated, our payment provider—in coordination with our Payments Team—was unable to locate these funds. This confirms that the amounts were never received by our platform; consequently, we are unable to provide further assistance regarding these specific transactions.

In this situation, we kindly ask that you proceed with the following steps:
a) Please allow up to five (5) business days, as the funds may be automatically reversed by your bank or payment method;
b) Contact your bank directly to request a trace of the missing transactions.

We appreciate your understanding and patience in this matter.

Kind regards,

AskGamblers

• Support Team

6 months ago

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vinitmhatre598

6 months ago

Today is 19 January 2026.
All deposit attempts were made on 6 January 2026.

That is 13 days later, and all my tickets have now been closed with a generic message stating that my funds cannot be located and that I should “wait 5 business days” or “contact my bank”.

Let me clearly list ALL Stake transaction IDs generated on your platform on 6 January 2026:

3204479912
3204489940
3204511744
3204516809
3204521182
3204531732
3204647065

Out of these attempts, ONLY 4 transactions were successfully debited from my bank accounts.
The remaining attempts were not debited.

However:

None of the 4 debited transactions have been refunded
None have been credited to my Stake account
No reversals have been initiated
No transaction mapping or gateway confirmation has been provided

I used different UPI transactions, made within a short time window.
Are you seriously stating that multiple UPI transactions, successfully debited, are ALL untraceable by your payment provider?

That is extremely hard to accept.

After 13 days of so-called investigation:

One transaction was closed earlier
Remaining transactions were marked “under investigation”
Today, ALL tickets are closed without resolution
No proof, no trace ID, no gateway confirmation, no timeline

This is not how a legitimate merchant handles payment disputes.

You are the merchant.
You selected the payment provider.
The funds were sent toward your platform.

Redirecting the customer back to the bank after closing all tickets is unfair and irresponsible.

I am formally stating the following:

1. I do not accept the closure of these cases
2. The “wait 5 business days” statement is invalid, as 13 days have already passed
3. My bank has confirmed no merchant-side reversal was initiated
4. Closing all tickets without documentation leaves the customer helpless

If Stake truly did not receive the funds, then at the very least you must provide:

Written confirmation covering each transaction ID listed above
Confirmation that none of these IDs will ever be credited
Any internal or gateway reference (even masked) that my bank can use to trace the transactions

Simply saying “we cannot locate your funds” and closing all tickets is not acceptable.

Stake Casino India Complaint Stats

Resolved 179 / 179

Avg. Amount $263

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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Withdrawal of 19080 not received

Hi, I have withdrawn 19080 INR on 23 July 2026. The withdrawal id is 3596588138. I have still not received the funds in my account. Please help me get back my funds. I have attached my account statement too. I have complained on their complaint portal too but I have not received an appropriate resolution.

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Deposited money 20k not received

Deposit of 20,000 INR was made Transaction ID: 3593646371 and I sent payment through Upi and money was sent to payment provider but my account didn't credit. I was told to wait 24 hours after that I placed inquiry in which they say that we didn't receive any money and they told me to contact my bank for reversal. But thing is my bank says money has been sent successfully and if there is any issue its on receiving end. I can provide all details of transaction like UTR, bank statement. Stake isn't helping they again and again say only one thing to get reversal from your bank. Password for Bank Statement is 3441000100057357.

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Money debited from account but not credited in Stake Account

On 21st July,2026 at approximately 1.27 PM, I deposited ₹20000 to my Stake account via UPI/Paytm.

- The transaction was confirmed successful on Paytm/my bank, with UTR number [620237674083].

- When I entered this UTR number on Stake's platform to verify the deposit, it showed "Payment Verified Successfully."

- Despite this, the amount has not been credited to my Stake account balance.

I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

Since the payment has been independently confirmed as successful by my bank/Paytm and verified by Stake's own system, I am requesting that AskGamblers help facilitate either:

1. Crediting the missing amount to my Stake account, or

2. A full refund to my original payment method

Stake account username: <removed>

Registered email: <removed>

Thank you for your assistance in resolving this matter.

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Stake withholding 10441 INR withdrawal

I made a withdrawal of 12,212/-INR ON 16/07/2026
but after your fees deduction originally i expect to recieved INR 11601/-INR instead of this amount i recieved only 1160/- INR please check and transfer my pending amount this is totally not good
Thanks

Withdrawal Date: 16/07/2026 12:00 AM IST
Withdrawal ID: [3584087238]
Requested: ₹11,601 INR
Received: ₹1,160 INR
Short Amount: ₹10,441 INR
UTR for ₹1,160 credit: [283422301976]

Live Chat refusing to provide Ticket ID. [email protected] not responding for 3 days.

Action Needed:
1. Create ticket immediately and share Ticket ID
2. Process pending ₹10,441 within 24 hours
3. Assign senior agent to this case

If no resolution in 24 hours, I will escalate to consumer forum.

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Withdrawal amount not received in my bank

Dear Sir,

My Stake username is rajroshan316.

22 days ago, I placed a withdrawal of 6080 INR ID- 3547754387

and 5035 INR ID - 3547570749

Till now, they have not sent my withdrawal; they have always sent me the UTR of both payments, which have not come into my account.

I asked their support center, and they are not helping me, replying the same message again and again.

I sent an email to their payment team, but they are also not helping me. I am tired of live support and sending mail to them.

My humble request to you, sir, is to kindly look into this matter and help me to resolve it, please. I also sent them all the required details and my bank statement, but they are still not resolving my case.

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Withdraw not Received

My withdrawal transaction id is 3570746232. Withdrawal was made on 8th july. In stake support i was provided UTR number and receipt of transaction but payment hasn't reflected in my account. UTR number can be tracked by sender's bank account, not by me or my bank account.
I can insure that I haven't received payment. I am attaching my bank statement for your reference. I am also attaching receipt provided to me in stake support. I am also providing screenshot of stake withdrawal page so you can see other withdrawal being received in bank statement.
Please look into it this issue and solve the issue as soon as possible.

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Request for Assistance Regarding Pending Deposit Transactions

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding two deposit transactions made to my Stake account. The payments were successfully debited from my bank account, but the funds have not been credited to my Stake balance.

I have already contacted Stake Support and provided the necessary information, but the issue remains unresolved. I would greatly appreciate your assistance in reviewing this case and helping me reach a fair resolution.

I have proof of payment and can provide bank statements, payment screenshots, or any other supporting documents if required.

The transaction IDs are:

3564538048

3564491452

I kindly request that you investigate these transactions and help ensure that the deposits are either credited to my Stake account or refunded if the transactions were unsuccessful.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

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Deposit not received

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Withdrawal not received since 5 days and no customer support

Iam filing this complaint against Stake Sportsbook regarding my INR withdrawal, which has still not been credited to my bank account despite more than 3 days having passed since I requested the withdrawal.
I have contacted Stake’s customer support multiple times through live chat and other available channels, but I have received only automated responses or no meaningful assistance. No clear explanation has been provided for the delay, nor has any expected resolution time been communicated.
This is completely unacceptable, as the funds have been deducted from my Stake account but have not reached my bank account. I request an immediate investigation into this matter and the prompt release of my funds. If the withdrawal has failed, the amount should be refunded to my Stake account without further delay.
I expect a prompt resolution to this issue. If this matter is not resolved immediately, I will be compelled to escalate it further with the relevant consumer protection and regulatory authorities.

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My amount Is basically locked

⚠️ My experience with Stake support.

I initiated an INR withdrawal, which remained pending for approximately 28 days.

After the investigation, instead of completing the withdrawal, the funds were returned to my Stake account as INR.

The issue is that my account is already in Banking Disabled mode, meaning I cannot withdraw INR.

I contacted support and requested one of the following:

* Enable a one-time INR withdrawal, or

* Convert the returned INR balance to USDT so I could withdraw via crypto.

However, I was informed that they cannot enable INR withdrawals and also cannot convert the balance to cryptocurrency.

They know that my INR is blocked, then why the hell did they return my money In inr in my Stake wallet instead of crypto to simply just LOCK My money

As a result, my funds remain in my account, but I currently have no practical way to access them.

I hope Stake reviews this case and provides a fair solution because customers should not be left with funds that are effectively inaccessible.

If anyone from the Stake team can assist or escalate this matter, I would appreciate your help.

My ID - Klaus51386

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