Complaint #44 Split Aces Casino

Withdrawal issues

By Sparkasm

7 years ago

Hello,

Reference number: 104950

The withdrawal was submitted on the 11th of February. I have not received an email to request documents.
Support gave me an email address earlier today and documents were sent, no one confirms receipt.
When I speak to support they advise the withdrawal is approved. It's clearly pending in the withdrawal section in My Account.

I was then told my Passport is not clear enough and they also need a bank statement, I sent that immediately Thursday night.
I have still not had any confirmation. The withdrawal is still pending a full working week later. It's not good enough.
I can still, to this moment, cancel the withdrawal and use the funds, that seems very sly indeed.

I'm going round in circles and this seems to be the way people have received answers as I checked on Google as support keeping tell me "soon". Soon isn't a full week later, soon was like Trada who approved my withdrawal within an hour.

Thanks

Disputed Casino Split Aces Casino

Reason Delayed payment

Amount €120

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sparkasm

7 years ago

It's sorted. Thanks

AskGamblers

• Support Team

7 years ago

Dear @Sparkasm,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Split Aces Casino

• Representative

7 years ago

Dear SPARKASM

Thank you for your patience.

The finance team has confirmed that your withdrawal was paid on the 22nd of February 2019 and you also received an email notification with the payout details.

Please kindly advise if you have received the funds.

Regards

SPLIT ACES CASINO

Split Aces Casino Complaint Stats

Resolved 31 / 33

Avg. Amount $912

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Split Aces Casino Complaints

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Delayed withdrawal of 100 euro

I put in a withdrawal around 29th February with split aces casino for €100 which isn’t a lot since I’ve put alot more than that in deposits which get deducted from my account quite quickly. I have been chatting to online live chat for 2 weeks now as I needed to send bank details again even though I did it before and now whenever I ask them when it’s it will be soon and using words like hopefully and should be as it’s unknown to them when it will arrive in my account! I just want my €100 is that bad to ask come on split aces do your job

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I requested a €1000 withdrawal over 2 weeks ago. Constantly use delay tactics and excuses not to pay out, have repeatedly asked for further documents from myself which I have submitted numerous times by both email and via direct chat but each time is met with further delays and obstacles. Have now told me that after 2 weeks of waiting they may have to begin withdrawal process from the beginning again. They have no intention of paying my winnings.

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Delayed withdrawal of winnings

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I look forward to a speedy resolution,

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Withdrawal supposedly 'paid' but never received

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17 days and counting for withdrawal

I tried to post earlier and not sure if it came up.
I made my withdrawal 17 days ago,
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Thanks in advance.

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