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Split Aces Casino - Delayed withdrawal of 100 euro

RESOLVED
Complaint Info
Disputed casino Split Aces Casino
Reason Delayed payment
Amount € 100
Posted on March 14, 2020

I put in a withdrawal around 29th February with split aces casino for €100 which isn’t a lot since I’ve put alot more than that in deposits which get deducted from my account quite quickly. I have been chatting to online live chat for 2 weeks now as I needed to send bank details again even though I did it before and now whenever I ask them when it’s it will be soon and using words like hopefully and should be as it’s unknown to them when it will arrive in my account! I just want my €100 is that bad to ask come on split aces do your job

Posted on March 16, 2020

Dear DEAN87

Firstly, we apologise for the delays.

We have asked the payment processor to provide us with the feedback of your withdrawal payment.
Once we receive the status, we will update you accordingly.

Kind regards

SplitAces Casino

Posted on March 16, 2020

Please do thank you

Posted on March 18, 2020

Dear DEAN87

Thank you so much for your patience and we sincerely apologise for the delays.

Pleased to inform you that the payment was successfully made to your nominated account yesterday.

Update us when you received the funds.

Kind regards

SplitAces Casino

Posted on March 19, 2020

Withdrawal had hit my account thank you split aces

AskGamblers
Posted on March 19, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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