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Split Aces Casino - Funds not paid

RESOLVED
Complaint Info
Disputed casino Split Aces Casino
Reason Delayed payment
Amount € 1050
Posted on February 19, 2020

I made 1050 euro approved payment not received after over 2 weeks. When I ask customer services they are no help. They explain no pending payment. I have received payments from this casino before but this is the longest I have had to wait. Can you help .. I was a VIP user apparently, but this does not feel that way.

Posted on February 19, 2020

Dear MARKSCOTT124

Thank you for bringing this matter to our attention.

Firstly, we apologise that your experience with the Online Customer Service was not to your satisfaction.

We have investigated your concerns and we see that the payment request was sent to the payment processor.

We will update you once it is successfully been paid.

Kind regards

SplitAces Casino

Posted on February 21, 2020

Hello,

Just to confirm payment still not received.

Thanks.

Mark

Posted on February 23, 2020

Dear MARKSCOTT124

We can confirm that the withdrawal was successfully paid.

Congratulations on your winnings.

Update us when you received the funds.

Kind regards

SplitAces Casino

AskGamblers
Posted on February 24, 2020

Dear @Markscott124,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on February 25, 2020

Funds received.. thanks for your help.

AskGamblers
Posted on February 25, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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