Complaint #30 Split Aces Casino

Money unfairly removed from account after withdrawal

By ErikvanDijkenn

7 years ago

Message on forum

On Split Aces Casino i won the amount of €530-,
Because I wanted to protect myself from losing money i set a deposit limit of €25-, (i set the limit after i won the 530 euros)
Now a few days later i get an email from the finance department in which they are telling me that my withdrawal of 530 euros have been cut down to 125 euros en that the rest of my winnings have been void. This is because you can only withdraw your deposit limit times 5. But the terms and conditions of the site are saying the following: Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. Any requests exceeding this amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit.

As you can see the money should have been placed back on my account balance but the site just deleted it.

Please help me with this case, i still have right on my 405 euro's

Disputed Casino Split Aces Casino

Reason Terms violation

Amount €405

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ErikvanDijkenn

• Netherlands

7 years ago

The issue has been resolved by the casino So the complaint can be closed

Split Aces Casino Complaint Stats

Resolved 31 / 33

Avg. Amount $912

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Split Aces Casino Complaints

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