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Split Aces Casino - Delayed withdrawal of 250 euros

REJECTED

Complaint Info

Disputed casino

Split Aces Casino

Amount

€ 250

5 years ago

I withdrew funds 3 days ago to the amount of 250€, I still haven’t received anything not even an email to confirm my identity. I went on to the chat and they advised I send my details to the finance email which I did but still no response. I understand this may take up to 5 business days however I haven’t heard anything at all in 3 business days.

5 years ago

Dear MARCHOBSON5

Thank you for bringing this matter to our attention.

We apologise for the delays.

Unfortunately, we see that you've cancelled your withdrawal request, played and lost.

Kind regards

SplitAces Casino

AskGamblers
5 years ago

Dear @Marchobson5,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.