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Split Aces Casino - Delay in my 1100 withdrawal

RESOLVED

Complaint Info

Disputed casino

Split Aces Casino

Amount

€ 1100

5 years ago

I was lucky enough to win on this casino, so I decided to withdraw my 1100 euro, sent all the correct documents, which were eventually approved, then I noticed my withdrawal had been approved last Friday morning, still no sign of the money in my account, I then spoke with Matthew on live chat, I queried the length of time I'd been waiting, and he said there has been an increase in with withdrawals lately and that was why it is taken so long, I've never had this problem with any other casino, and would like to know if my money is actually on it's way?

5 years ago

Dear BEX2006

We can confirm that the mentioned withdrawal was paid on the 24th of October 2019 to your nominated account ending 849383

Please be advised that depending on the nominated payment method, there is a high likelihood that there are intermediary banks that charge fees to process the payment through them and you may receive a different amount from what the casino has paid.

Kindly update us if you have received the funds.

Regards

SPLIT ACES CASINO

AskGamblers
5 years ago

Dear @Bex2006,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

5 years ago

Still waiting on my funds, will update when they arrive

5 years ago

Dear BEX2006

Kindly update us if you have received the funds.

Regards

SplitAces Casino

5 years ago

Hi was just about to update, received my funds this morning, thank you so much

AskGamblers
5 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.