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Spinamba Casino - Casino finding excuses for not to process my withdrawal


Complaint Info

Disputed casino

Spinamba Casino


€ 1600

zsombika32 Baden-Württemberg
Posted on July 2, 2021

On Sunday 27.06 at around 01:00am CET I made a withdrawal request for €1800. While waiting for my withdrawal to be processed I deposited €87 and based on not having wagered the €87 for 3x, my withdrawal was declined. I wagered the €87 and again requested a withdrawal via BTC for €1600 on 28.06 at around 08:30 CET. About 24 hours later I received an email that my withdrawal was declined and that I should verify my ID and payment methods.

I contacted them as my ID and address was already verified on 27.06. So they told me they had issues with their payment provider and they weren’t able to process my payment via BTC and asked me to chose a different withdrawal method. Saying that, BTC is the only withdrawal method where they offer more than €500 to withdraw at once.

So, I had to create a Perfect Money wallet and ask for a withdrawal again, which I did on 29.06 at 11:20CET.

As per their policy they require 36 hours to process withdrawals so I contacted them at 23:50CET on 30.06 when my payout would be processed. I again received a reply that they were experiencing issues with their payment provider…

I wrote to them and told them that we are in the 48th hour after the request was made and it is not my problem that they have issues with their payment providers.

I have a feeling that they are trying to delay the payments so I would play (which I did already and I am down from €1600 to €500) but I don’t want to and I am not going to loose all my winnings!

Could you please help?

Posted on July 6, 2021

Hello dear player
We are sorry that you faced with this situation.

Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method.
We paid 500 euros on June 2 to your Perfect Money wallet. Please check and confirm the payment

Best wishes,
Spinamba Casino Team

Posted on July 10, 2021

Dear @zsombika32,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on March 11, 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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