Complaint #10 Spinamba Casino

Casino finding excuses for not to process my withdrawal

By Zsombor H.

4 years ago

On Sunday 27.06 at around 01:00am CET I made a withdrawal request for €1800. While waiting for my withdrawal to be processed I deposited €87 and based on not having wagered the €87 for 3x, my withdrawal was declined. I wagered the €87 and again requested a withdrawal via BTC for €1600 on 28.06 at around 08:30 CET. About 24 hours later I received an email that my withdrawal was declined and that I should verify my ID and payment methods.

I contacted them as my ID and address was already verified on 27.06. So they told me they had issues with their payment provider and they weren’t able to process my payment via BTC and asked me to chose a different withdrawal method. Saying that, BTC is the only withdrawal method where they offer more than €500 to withdraw at once.

So, I had to create a Perfect Money wallet and ask for a withdrawal again, which I did on 29.06 at 11:20CET.

As per their policy they require 36 hours to process withdrawals so I contacted them at 23:50CET on 30.06 when my payout would be processed. I again received a reply that they were experiencing issues with their payment provider…

I wrote to them and told them that we are in the 48th hour after the request was made and it is not my problem that they have issues with their payment providers.

I have a feeling that they are trying to delay the payments so I would play (which I did already and I am down from €1600 to €500) but I don’t want to and I am not going to loose all my winnings!

Could you please help?

Disputed Casino Spinamba Casino

Reason Delayed payment

Amount €1600

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @zsombika32,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinamba Casino

• Representative

4 years ago

Hello dear player
We are sorry that you faced with this situation.

Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method.
We paid 500 euros on June 2 to your Perfect Money wallet. Please check and confirm the payment

Best wishes,
Spinamba Casino Team

Spinamba Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $16,953

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Spinamba Casino Complaints

See all complaints for this casino

Casino rejecting my withdrawals for the sixth time now

I played this casino and I won 100000e. Okay then I started to verify all my documents to withdraw to start, it was very long and slow project since they didn't approvel all documents right away. When I finally got all verified, I started to withdraw my money, maximum amount was 1000e/36 hours so I started to withdraw. I got 9000e withdrawn total, the last time they paid me was 18.09.2022. After that date I just keep getting rejected when I try to ask to withdraw from them. It's now 6 times in row I getting this withdrawal cancel, I contacted their support. They keep telling me that they have technical issues, this is message they give me: " We are very sorry that your withdrawal request was cancelled for technical reasons. Create new request and we will be happy to consider it".This is now 6 times I got my withdraw request cancelled. I spoke to their support and they said to me that I could try to make bitcoin walled and try to withdraw with it but I do not want to and know-how, + they have been sending me that 1000e/ per 36 hours just fine on my verified banktransfer and after that 18.09.2022 for some reason this is not working now. Can you plz help me with this casino I just wanna get my money from there safely to my own bank account? I got all screenshots of my account wins, even all games I played, I got all screenshots when I talk to the support team, everything is screened. Plz I just don't know what to do anymore, it seems I don't get any help from this support team they have, always pointless to talk with them since they only offer me bitcoin wallet making but I do not know about that anything and this can't be possible that this is my only option.