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Spinamba Casino - Cannot make withdrawal

RESOLVED

Complaint Info

Disputed casino

Spinamba Casino

Amount

€ 5501

NPT
Posted on January 11, 2021

I have played casino games at Spinamba since September 2020. My account is fully verified, and I have no bonus on account. I deposit and withdraw many times with Bitcoin, no problems.

But then at December 23 2020 I have a balance of EUR 5501 and suddenly I cannot withdraw. The system tells me I have 5501 available to withdraw but the site does not allow a withdrawal to be requested! I have been on Live Support chat with Spinamba many times about this and they just tell me it is a temporary technical issue and they will email me when it is fixed.

This has been happening for too long now.

I attach a picture.

My balance is EUR 5501 and I want that Spinamba Casino allow me to make a Bitcoin withdrawal from my account. Please help me with this.

NPT
Posted on January 12, 2021

Ok, so Spinamba contacted me yesterday with the good news that BTC withdrawals were available. I have successfully made a withdrawal since then so this is now resolved.

Perhaps this is a coincidence, perhaps not. Either way, many thanks to AskGamblers and Spinamba for a quick resolution.

:)

AskGamblers
Posted on January 12, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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