Ag Awards

WinPalace Casino - Slow pay out

Complaint Info
Disputed casino WinPalace Casino
Reason Delayed payment
Amount $ 800
slowred United States Message
Posted on July 22, 2014

submitted a withdrawal on December 3rd and this is now Jan 14th and still do not have wire transfer in my bank........withdrew 800 in Nov. and then they said my account was no longer eligible for bonuses or comps.....not really happy with this casino so far.......

Posted on January 19, 2012


money was sent to the player early this week



slowred United States Message
Posted on January 19, 2012

money is not in my account yet, 48 days and still counting

Posted on January 22, 2012

Hello slowred

WP finance alerted me that you don't have a pending withdrawal balance.

let me know if you need further assistance.


slowred United States
Posted on January 23, 2012

Hello Rick, If the money was sent earlier this week I don't think I would have a pending withdrawal I don't know what this is supposed to mean so obviously I still need assistance.. I will check with my bank again tomorrow to see if it is in my account yet......51 days and still counti­ng.........Linda

slowred United States
Posted on January 23, 2012

checked my bank balance at the end of the day today and still no money........

Posted on January 28, 2012

Dear WinPalace Casino,

Please let us know if there's some update regarding this case.

slowred United States
Posted on January 28, 2012

still no payout and no answers to my emails to them.....I posted a complaint on another site and he contacted them and they said they were already working on it......

slowred United States Message
Posted on February 13, 2012

finally my account was credited today, two months and one week later....was contacted by Adrianna from winpalace about two weeks ago and finally got my withdrawal, no explanation was given for the delay, she just re sent the wire transfer, don't know why that wasn't done earlier but am happy to finally get my money.......

Posted on February 14, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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