I was playing on slotty vegas on Thurs 25th January. I very simply placed £500 of cash balance on Blackjack and won, giving me £1,000 balance. I didn't have any bonus active on my account.
Last night I received the following email:
My name is Daniel, a member of the Risk team here at SlottyVegas Casino.
I am writing to you regarding your recent gameplay at our casino leading up to your withdrawal of £1000. Upon going through our standard pre-withdrawal checks, we have identified that your gameplay contains evidence of bonus abuse.
Due to this we have forfeited your winnings of £1000 and will be refunding your deposit of £500 within the next 72 hours. Your account has been permanently closed and your email address removed from our mailing list.
SlottyVegas Risk team
Daniel hasn't provided me a reference to which term I have supposedly broken, or anything other than 'bonus abuse'. To be clear again, I was playing with my own cash funds and there was no bonus active. There was an obvious error here. I had previously opted into a promotion whereby the casino would give me £125 back on my losses on Blackjack. I assume this may be the reason for the confusion and Daniel believes the winnings came from this bonus. That is incorrect, the winnings entirely came from a single cash bet in Blackjack. However trying to explain this to Daniel isn't working...
I have been on live chat with Daniel who won't enter into any communication with me. I have asked him to provide me with my full gaming history, which he has refused and has repeatedly stated to take this matter up with the relevant ADR.
No casino has any right to confiscate a players own cash winnings, and so I demand that slotty vegas return my winnings of £1,000 to my bank account.
Thank you for taking the time to read this complaint and I trust that you will exercise your power to make slotty vegas pay out what is rightfully mine.
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