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Slotty Vegas Casino - Pending time exceeded

RESOLVED
Complaint Info
Disputed casino Slotty Vegas Casino
Reason Delayed payment
Amount € 5000
Posted on September 13, 2020

I really like to play that casino , but ihave big problems with whidrawals. If you open this page you can see e-wallet 0-24hours. First time i wait 5 days on whitdrawal to skrill. Now i have from 7.9. morning time arround 6am to now 10.9. 8:43 - more than 72 hours and i still dont have my money. Same still answer all its okay our team doing their best to process you request. We can not do anything with processing time. Wtf - why they need 3-5 or more days to process payment to skrill. Skrill have instant sending and why they writing up to 24 hours or 48 hours when i dont have money after 72 hours.... I would like to whidrawal 5000eur. So i will wait 2 weeks for money becouse to skrill you should make just 2500 at once and you should have juat one whidraval at same time ... Please can you speed up that process or change to whidravall option to ewallet from up to 24 hours to up to one week !

Posted on September 17, 2020

Hi Stetka,

Sorry for the delay but I just noticed this. Ill get in touch with the payments team to see why there's a delay.

Thanks,
Karl

AskGamblers
Posted on September 19, 2020

Dear Slotty Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on September 19, 2020

Hi i get first part of money at sunday after 6 days + 10hours from request. Second part of money i get after 4 days and few hours. They have still same answer. Team processing request manually and they have a lot of request... I never seems same trouble on vulkanvegas i get meney till to 48 hours ( somethimes up to 8 hours ).suport on sloty write one answer again again again . Deosnt matter how long you waiting. We cant speed up your request. You will be informed via mail once we complete it.
So 3 times whidrawal from sloty and i didnt get money less them 4 days ( skrill instant money transfer ). Anyway i have my money atm.

AskGamblers
Posted on September 20, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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