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Slotty Vegas Casino closed my account without any reason

Complaint Info
Disputed casino Slotty Vegas Casino
Reason Declined payment
Posted on January 7, 2015

Slotty Vegas, close my account without any reason. I have send everything they want from me for the verification. (ID Card + Utility Bill + screenshot Neteller) . I request a withdrawal via neteller at 19.12.2014 - 1360€ and today they send me this mail:

Hi Michail,

Please be informed that your account has been flagged for fraudulent behavior. Due to this, we are required to terminate any direct line of communication with you immediately.

Kindly note that it is also our legal obligation to forfeit any winnings from your account and close your account with immediate effect.

No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity. However, we advise that you raise this case with the Lotteries and Gaming Authority of Malta who will act as the legal mediator between both parties.

We will present our findings to them at their request.


BETAT Risk Department


so they don´t want to pay me the 1360€ + 200 or 300 euros i have still in my account which is blocked now.

Sorry for my bad english

Posted on January 2, 2015

Dear @german6463,
Any update considering your complaint? Thank you.

Posted on January 6, 2015

Hi, nothing they didn't answer. Did they have seen my complaint?

Posted on January 7, 2015

We have been provided with clear and justified evidence on behalf SlottyVegas Casino management that player breached term 10.3 from their terms and conditions. Therefore, the case is being rejected. We would also like to remind player that he could seek further assistance from LGA Malta in regards of this issue.

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