Ag Awards
Notifications
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Slotty Vegas Casino closed my account without any reason

RESOLVED
Posted on 07 January 2015

Slotty Vegas, close my account without any reason. I have send everything they want from me for the verification. (ID Card + Utility Bill + screenshot Neteller) . I request a withdrawal via neteller at 19.12.2014 - 1360€ and today they send me this mail:

Hi Michail,

Please be informed that your account has been flagged for fraudulent behavior. Due to this, we are required to terminate any direct line of communication with you immediately.

Kindly note that it is also our legal obligation to forfeit any winnings from your account and close your account with immediate effect.

No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity. However, we advise that you raise this case with the Lotteries and Gaming Authority of Malta who will act as the legal mediator between both parties.

We will present our findings to them at their request.

Regards,

BETAT Risk Department

------­---­---­---­---­---­---­---­---­---­---­---­-----

so they don´t want to pay me the 1360€ + 200 or 300 euros i have still in my account which is blocked now.

Sorry for my bad english

AskGamblers
Posted on 02 January 2015

Dear @german6463,
Any update considering your complaint? Thank you.

Posted on 06 January 2015

Hi, nothing they didn't answer. Did they have seen my complaint?

AskGamblers
Posted on 07 January 2015

We have been provided with clear and justified evidence on behalf SlottyVegas Casino management that player breached term 10.3 from their terms and conditions. Therefore, we consider this case as closed and Resolved. We would also like to remind player that he could seek further assistance from LGA Malta in regards of this issue.

Slotty Vegas Casino Complaints

  • 9 of 10 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 1,218 USD avg amount

Have trouble with Slotty Vegas Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy