Ag Awards

Slotty Vegas Casino - Withdrawal still on pending status after 4 days

Complaint Info
Disputed casino Slotty Vegas Casino
Reason Delayed payment
Amount £ 720
Posted on December 16, 2019

Hello, my withdraw has been pending for nearly 4 days and counting, I did my verification and I was told I would not need any more information. However my withdraws are just stuck on pending and live chat aren’t giving any response on to why it’s taking so long I just get the same response every time. Is there any chance someone can look into the please. thanks

Posted on December 16, 2019

Hi Liamedw99,

I've just checked with payments and they informed that this has been paid.

Can you confirm if this is correct please?

Thanks so much,

Posted on December 16, 2019

Dear @Liamedw99,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on December 17, 2019

Hi, can confirm I had the withdraw processed email, just waiting on the money to arrive, thanks 😀

Posted on December 17, 2019

Thanks Liam, just update me here when the funds are received.


Posted on December 21, 2019

Dear @Liamedw99,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

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