Ag Awards

Slotty Vegas Casino - Giving me hard time on a £1,000 withdrawal

Complaint Info
Disputed casino Slotty Vegas Casino
Reason Delayed payment
Amount £ 1000
Posted on December 30, 2019

I have played at this casino and in the end was able to win 1000£ I made deposits with 2 different cards , both of them belong to me . I went through the verification process and all my papers has been successfully verified. The deposits I made with an credit card and a debit one. When I asked for first withdraw I have done it to the debit card, they reversed the withdraw and asked me to do it to the credit card because that was the last method used to deposit. I made the withdraw then to the credit card and they have reversed and said that card won`t accept funds into it so I need to do it to the debit card. I done the withdraw then again to debit card and has been reversed again and asked now to do it again to the credit card. I am waiting like that from 12 of december and I can still not get the money. If I will withdraw again to the credit card is going to be reversed one more time as that card won`t accept withdrawals. Can someone explain what I need to do? PS I withdraw it once via bank transfer with the debit card is related to (this is how they asked me to do it , I have an email from them ) and was reversed also.

Posted on December 30, 2019

Hi AnaMaria,

Apologies for the inconvenience..

Unfortunately, there was an issue with your WD as sometimes Mastacard have issues accepting gambling transactions. When we tried to pay out to an alternate card (a Visa), that failed too. However, we did effect a fast bank transfer earlier today so the matter should be sorted now.

Do let me know when you receive the money so we can close this.

Kindest Regards,

Posted on December 30, 2019

Dear @anamaria3007,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on December 30, 2019

Dear Askgamblers thank you for your time and also want to thank Karl for his time. I just received an email that my withdraw has been processed and the money are on the way.
Kind Regards,

Posted on December 31, 2019

I can confirm that I received the money and want to thanks to Karl and Askgamblers for the help! You can close the topic.
Have a good day

Posted on December 31, 2019

Welcome Ana, wishing you a great year ahead!


Posted on December 31, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Posted on July 3, 2020

Following a request on behalf the Slotty Vegas Casino management for re-evaluation of the operator's closed AGCCS cases, AskGamblers Complaint Team reached to the conclusion that in this particular case there is no evidence for operator's misconduct. Reason - player was duly informed about all ongoing issues with their withdrawal request as well as reasons while it was declined. Therefore, the status of the complaints case is being changed from Resolved to Rejected.

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