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Slotty Vegas Casino - Delayed payment

Complaint Info
Disputed casino Slotty Vegas Casino
Reason Delayed payment
Amount € 650
PrinceNaseem Schleswig-Holstein Message
Posted on November 29, 2019

Slotty Vegas Casino is delaying my payment of 650 €. I requested my first withdrawal in this casino on Monday 25th of November. My account got fully verified the week before. Also both deposit options I used are verified. Since Monday I am waiting for my cashout. I would like to mention that I requested the withdrawal to my ewallet which normally takes only minutes or hours. Here on Askgamblers the withdrawal times are stated with 0-4 hours for ewallets. I talked to livechat several times and their answer is always the same. My request is handled by the respective department and processed soon. I also got a reply of an agent that the first withdrawal of a customer takes up to five days. This is nowhere to find in the terms of service section. With a fully verified account I expect a MGA casino to process withdrawals to ewallets latest after 3 days. My patience has come to an end here and I would kindly ask Askgamblers to help in this matter.

Posted on December 1, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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