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Slotty Vegas Casino - Account under "review" for several weeks

RESOLVED
Posted on August 20, 2019

I wasn't sure what category to put this under as I haven't been given enough information to know what the "issue" is. My account has been suspended from making deposits for several weeks now while SlottyVegas review my account. I have been told to wait for an email update, but it's been weeks and I have to wonder what's going on. I haven't been asked for updated documents which is usually the case with responsible gaming checks. Heck, I didn't even receive an email to notify me of why my account was suddenly unable to accept deposits. I had to chase support and have been doing so for weeks now, feeling like a nuisance when all I want is answers. I've been a loyal member of Slotty and it's sister site for ages now, and have never had any issues like this before. I've always considered both very high ranking and am disappointed by this level of support... I hate opening this as a complaint, because I feel that's too strong a word, but one or two dodgy casinos before have made me paranoid about these kinds of things... So, sorry if this is an overreaction, but for my peace of mind I've decided it's necessary. Fingers crossed I can have this resolved soon!

Posted on August 21, 2019

Hi HMayes999,

Sorry to hear you're having issues!

Would you be able to forward me your details by PM so I can look into this for you?

Cheers,
Karl
Head of Casino

Posted on August 21, 2019

Hi Karl,

That would be much appreciated, thank you. How should I send them, via email?

Kind regards,
Holly

Posted on August 21, 2019

Hi HMayes999,

I managed to find your account through the email notification I received when you replied.

I've looked into it and I can see that deposit functionality has been disabled due to failed AML checks due to your deposits consistently not being wagered through sufficiently. To my knowledge this has been communicated to you on multiple occasions. Unfortunately the risk team will not be in a position to open up depositing functionality for you at this time. Should this situation change, you will be contacted personally by the relevant department to inform you of such.

Thank you for understanding.
Karl
HOC

Posted on August 21, 2019

Hi Karl,

Thank you for the reply. I wasn't aware this was something I was doing, as recently I haven't withdrawn from Slotty. In fact, I believe I'm somewhere near £3000 down XD But I appreciate being informed, even if I can't understand why it took weeks of asking to finally get this answer within 24 hours of asking via AskGamblers... Anyway, thanks for your time Karl and thanks AskGamblers. This will help me moving forward :) Please consider this complaint resolved.

Kind regards,
Holly

AskGamblers
Posted on August 21, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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