Situation: I win some money and did withdrawal in 2019-09-06 1000 euro (adding a file). For some reason my bank dont accepted it and refunded money back to them. (Adding bank letter below with all information). Its already 10 or more working daygs and i dont get this money back on my account. Also I add letters from my bank .
So what should i do ? Why i dont get my money back ?
Dear, <full name removed>,
Please be informed that the payment order (1000 EUR), which was received by AB SEB bankas on 19.09.2019 from Maxent Limited, has not been credited to your account.
We confirm that the funds (1000 EUR) have been returned to the sender's bank. For refunds, please contact the gaming company, which may obtain information about the refund from your bank.