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Slottica Casino - Refusing to pay out winnings

REJECTED
Complaint Info
Disputed casino Slottica Casino
Reason Declined payment
Posted on July 25, 2019

I have been trying to withdraw my winnings from this casino for over 10 days multiple times with 3 different withdrawal methods. I have submitted all of my documents and the casino confirmed my account and withdrawal methods were all verified. However wherever I try and withdraw using skrill, ecopayz or through Visa or is declined and I am told by the casino that it was declined by the payment provider. This is not true as I found from contacting my bank and ecopayz that they recoeved no such payment or declined any payments. When trying to resolve this in live chat the casino provides no help in solving my issue, i have asked them multiple questions on why and if they were holding my funds to avoid paying me but this question was again avoided

AskGamblers
Posted on July 25, 2019

Dear @Joeluka2,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

AskGamblers
Posted on September 20, 2019

This complaint has been reopened as per Slottica Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 23, 2019

Hello dear Customer!
First of all, we want to apologize for the long reply to this message. We are very sorry that this situation happened with you.But unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method. In such situations, it is very important to remain calm, because we are looking for options for the safe sending of money.

AskGamblers
Posted on September 23, 2019

Dear @Joeluka2,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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