Complaint #24 Slottica Casino

Delaying withdrawals and closing account

By Gubbmano

6 years ago

Hi!

I created an account on Slottica about a week ago and did a few deposits and three deposits in i won around 1500 €.

I contacted the live chat asking why the amount still was available on my account when the withdrawal was pending, i got the answer that thats is the way it works and i can not lock the withdrawal. Weird i thought.

Then the person in the live chat wrote to me and asked if i was intrested in having a private manager who i can contact, so i said yes because i just wanted to withdraw the money as fast as possible. then the ”manager” called and telling me i can not withdraw with the payment type i deposited with (VISA card) and asked me to withdraw with Skrill so i tried that but it didnt work cause a ”technical error”. another person wrote to try with EcoPayz, so i did, and guess what a technical error, again. The finance department at Slottica contacted me asking me to withdraw to my Visa Card which the swedish ”manager” had told isn’t an option. Obviously he gave me this information trying to delay me so all of a sudden i would loose my winnings.

But after 4 days the amount 1430 € was transfered to my bank account. Great i thought, i had 70 euro left on my account which i won up to 352 € and did a new withdrawal of 190 €. I got a chat message from a support agent saying ”Hi, since we know you have a gambling problem we will close your account. Regards, Slottica”.

Nothing said about the amount of the 352€ I had left, just close the account. And the assumption that i have a gambling problem i dont know where they suppose to have gotten that information from since i did around five deposits and my last one was five days ago and won more then I lost. So they assume i have a gambling problem when im winning and hadn’t done a deposit in five days? If i was loosing and did more and more deposits im pretty sure they wouldnt close my account (reading from other reviews). So they assume a person have a gambling problem and close that persons account without paying out the 352€ that was left on the account? Absolute disgusting behaviour.

Disputed Casino Slottica Casino

Reason Account closure

Amount €352

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Gubbmano,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottica Casino

• Representative

5 years ago

Dear player,
We apologize for the situation.
Our manager blocked your account by mistake but we noticed this on time and within 24 hours your account was unblocked again. We have already worked with the manager to avoid similar situations in the future.

Regarding the claim about delaying the payment of winnings: unfortunately, sometimes casinos may experience an increased load, especially when it comes to hot months such as December is. We ask you to pay your attention to the fact that the pop-up when applying for withdrawal indicated the average time for processing withdrawal applications, which may increase in the case of a large number of requests.

We pay the winnings, and we are sure that you have already seen this, because you have already received payment of your winnings from us.

To smooth out the current situation, we would like to invite you to apply for an account unlock so that we can compensate for the funds which were played due to the current situation.

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per Slottica Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Slottica Casino Complaint Stats

Resolved 27 / 32

Avg. Amount $2,083

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Slottica Casino Complaints

See all complaints for this casino

Account closure problem and refund

Dear AskGamblers Team,

I am writing to request assistance regarding an issue with Slottica Casino. Some time ago, I asked the casino to block my account due to gambling addiction. My account was blocked, but there were remaining funds that I wanted to withdraw.

The casino agreed to temporarily unblock my account for the purpose of withdrawing my funds. I submitted a withdrawal request, and the funds were successfully transferred to my account.

Afterwards, I asked for the account to be permanently closed, explaining my situation. However, the casino did not close my account. Instead, the support team encouraged me to keep the account active, which led to further financial losses of 420 PLN.

I kindly request assistance in recovering the above-mentioned loss and in ensuring that my account is permanently closed to prevent any further gambling-related harm.

I am attaching the correspondence with the support team from yesterday for your reference.

I will send all screenshots of my conversations with the support team by email.

Thank you very much for your help.

Unresolved

zł420

They are delaying my payment

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

Unresolved

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Deposit is missing

Hello Team, I made a deposit on their platform for the first time on the advice of my friend and was making my first deposit but my deposit has not been credited yet. They are cheating new players. Moreover, they are not sending any updates. They keep copying and pasting the same message again and again. It has been more than 3 days but my 1850 rupees have not been deposited yet. Please help me and get my deposit done otherwise I will have to file a police case/FIR against them for this online fraud. Deposit details are below:- deposit amount - 1850 INR and deposit date & time - Thrusday, 7/11/2024 and deposit method - UPI and UTR/REF ID - 431200504734 . I entered all this information correctly in the deposit form but they have not added the money yet.

Unresolved

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Slottica delays 1200 euros payment

Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

Resolved

€1,200

Stealing money from drops n wins Pragmatic promotions 1000usd

Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

Need help, thank you

Unresolved

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Withdrawal again declined of 50,000 INR

Hey Askgamblers, I am fully verified on slottica casino. I used to play regularly. I lost almost 200000 INR rupees on this casino. I used to play aviator game. I won in the aviator game. In my account there is currently 800000 INR . I am only able to withdraw 50000 INR at one time. I requested for withdrawal from last 3 times they declined my withdrawal 2 times by telling me there is a technical issue from there side. So it is very painful to wait for withdrawal as it takes 36 hours. I made a withdrawal request they declined my request after 36 hours then I need to create one withdrawal request again and need to wait for 36 hours again. As you can see in below screenshot they declined my withdrawal stating there was a technical issue from their side. I think they don’t want me to withdraw my money. Please look into this problem.

Resolved

₹50,000

15000INR Withdrawal not credited into my bank account

Hi AskGamblers, I am fully verified on the site. As from my attachment you can see they accepted my withdrawal of 15000 INR and amount is debited from my account but it has not been till credited into my bank account. I also contacted support but they are saying your bank didn’t accept the payment we are trying. It has been almost 46 hours and they claim your withdrawal will be accepted within 36 hours. Thank you and I hope you can help me resolve my issue.

Resolved

₹15,000

Deposit of INR 25000 is missing

I have made a deposit of INR 25,000 through the payment mode of phone pe UPI The amount has been successfully debited from my end but the funds have not been credited into my gaming account.

I have also provided all the relevant payment proofs and UTR number to them but still it's almost 3 days now my funds have not been credited to my gaming account.

Please find the attachments of payment proof below.

Resolved

₹25,000

Delayed withdrawal of 23204 euro

Hello! On 01.02.2023 I deposited 330 euros at Slottica.com, I played live black jack, live roulette and a few other live games. I say this because I didn't play slots, I didn't play from bonuses, etc. and I won 23204.90 euros. It's the 2nd time I play on this site, I had another withdrawal on 16.01.2023 of 990 euros approved. I have a fully verified account, I sent them all the required documents, photos, etc. I have been waiting for the first withdrawal of 900 euros for 4 days and I am told to keep waiting. On 02.03.2023, an operator from them called me to tell me that the withdrawal will be delayed another 24 hours to check with the games provider. Those 24 hours have passed and they are telling me the same thing on the chat. I don't understand why it is taking so long and I hope that they will start letting me withdraw because I can withdraw a maximum of 1000 euros per day by bank transfer. I will be able to withdraw the amount in 23 stages. Thank you and I am attaching pictures and emails from them.

Resolved

€23,204

Blocked account and winning

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support.

It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds.

The answer of the support is this - the payment was rejected by the payment provider. And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off.

In short, there are only excuses for everything. An appetizer calls and starts to explain something.

It’s not the first year I’ve been answering him in this area, I’m a gambler with experience! And for a moment the operator’s reaction is - are you a gambler? - I answer yes. He immediately says that in this case, according to the rules casino, your account will be blocked. To unlock, write to support. I didn’t present the time for unlocking.

In short, I found a tricky moment. On emotions, I heard what he needed and not the essence! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€.

Resolved

€250