Slotsmines Casino - Won't pay me my winnings

Dear MATEX0,

We appreciate your patience and sincerely apologize for the ongoing challenges you've faced with your withdrawals. Over the past month, our team has been diligently addressing the issues, and we've identified some technical difficulties with our payment provider.

Rest assured, we are actively working to resolve these issues, although the resolution timeline may extend beyond a week in certain cases. Your feedback is invaluable to us, and we're committed to ensuring a swift and satisfactory resolution to your concerns. We assure you that your case is a top priority for us.

That's bs and you know that.
It's not a week or something.
I'm waiting now allmost 2 months.

I've offered you several other withdrawl options like Skrill, Bank Transfer or Crypto.

Yesterday you've canceled my Crypto deposit like 5 times and always told me I have to send a new E-Mail to confirm my Wallet. For EVERY new attemept and then it got canceled again without any further reason. Your agents told me it was by "mistake".
I have all the chats screenshoted

YOU asked me for my Skrill account and didn't paid me then.

It's a pure Joke what you're doing and a mental abuse!

After 5 canceled Crypto cashouts you're focing me again to use card even if you know its nor working!

Here you can see it!

other chat

Dear Slotsmines Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello MATEX0,

We appreciate your patience and understanding as we work to address the withdrawal issue with our payment provider. Rest assured, our team is actively seeking alternative solutions to expedite the resolution process.

We understand the importance of timely communication and would like to assure you that we are committed to providing updates within the specified timeframe. We are making every effort to ensure a prompt and satisfactory resolution to this matter.

askgamblers: it’s always the same answer by them and nothing happens!!!
You can clearly see that in the chat history and that’s just scam!
How long can it take to do a withdraw if you got 3 possible options.
I can’t stand that shit by them anymore!!!

They are playing on time, that’s why they also set here a basic answer as always!!!

They don’t even state or explain what’s their problem.
And it’s unbelievable that they have problems with all their withdrawal options for 2 months straight.
The casino couldn’t work like that if that’s true!

Hello MATEX0,

We sincerely apologize for the inconvenience you've experienced with our withdrawal options. Our team understands the frustration caused by the lack of clarity and the extended period of issues. It is certainly not the level of service we aim to provide.

Your funds have been successfully processed through an alternative withdrawal method.

We appreciate your patience and understanding. If there's anything else we can do to make it up to you or if you have further concerns, please feel free to reach out to our customer support team.