Complaint #10 Slotsmines Casino

Removed money from casino account

By Jovan B.

1 year ago

Hello. I have used bonus of 200% on a deposit of 100€. I have successfully wager the bonus while have on my account 2500 €. After wagering been done casino took 1800€ from my account while giving me explanation there's max cahout for this bonus even terms and conditions doesn't says so.

So please I need help.

Kindly regards

Disputed Casino Slotsmines Casino

Reason Bonus removal

Amount €1800

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jouz666

• Austria • 3 reviews

1 year ago

Hello.
Case is solved. Tnx for help

AskGamblers

• Support Team

1 year ago

Dear @Jouz666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jouz666

• Austria • 3 reviews

1 year ago

Hello. Tnx for making things right.
I really appreciate it.
Kindly regards

Slotsmines Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $1,379

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Slotsmines Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

Slotsmines Casino Complaints

See all complaints for this casino

Withdrawals delay a week so far

Signed up here and had a little win, requested two withdrawals to credit card, one for 1100 and one for 500 euro.

They were both rejected and i was asked to withdraw to bank transfer, which i did. I am now waiting a week, casino has said they processed it last Friday and that I have to have patience.

It is 7 days now and nothing.. I have a total of 2600 I am trying to withdraw and I'm not getting anywhere.

Resolved

€2,600

Withdrawal rejected several times

I have tried to withdraw 1600 euro several times. I tried via Visa Card and via bank transfer. They keep rejecting my withdrawals. I have spoken to there livechat and support via e-mail. They keep saying that I should make a banktransfer but they reject it everytime.

I send you some attached files to ckearify the problem

I really need you to help me in this matter.

Hope to hear from you soon

Best Regards

Christian

Resolved

€1,600

Took money from card but did not credit it

I made a deposit to the casino on the 8th of May. It was never credited to my account. Casino agrees it was a failure on their part. No effort was made to refund same and requested bank statement proving I made the payment and hadn't received the refund. I did this and nothing happened. 5 to 7 days I was told initially. This hasn't happened. I believe the casino is acting in a rogue manner and is not making reasonable efforts to rectify its error.

Resolved

€50

Won't pay me my winnings

Last time since I was on holiday I wasn't able to provide the asked screenshots -> sorry for that.

I still didn't received the winnings. The bank transfer got now canceled the 4th time, always with the same excuses after 10 days. The always let me wait 10 business days since it will take that long for a normal bank transfer and then they canceled it.

But here the full timeline:

The first withdraw attempt was on the 24th of september via credit card and got declined by my provider
Then on the 25th September I tried it via Bank Transfer again
I had to wait to the 18th of October and the funds got booked back to my players account
On the 18th I tried it again because they said so
On the 10th of November I tried it again via credit card, got again canceled
On the 10th of November I tried it with Crypto Cashout on my Binance account -> got again canceled by Slotsmines and they told me I should try it again via Bank Transfer.

There was no proper reason or anything for the cancellations - they always tell me that they have problems with the paying provider. Also Crypto should be an instant transfer but they won't accept it. I wont do a payout again with bank transfer and I can't even select it on their homepage.

This is so scammy and its always the same as you can see on all the screenshots.

On the 23th of October they asked me to verify my Skrill account, I did that instantly but then they kept quiet and didn't tried a withdraw on my Skrill Account.

All the screenshots are attached now.

You can see all the cancellations
Every chat with them
And the withdrawal options (there is no bank transfer available)

Please help me with that case because after 1 1/2 month I don't know what I should do anymore.

Resolved

€350