Slotsmines Casino - Withdrawal rejected several times

Good day,

Unfortunately, we are currently experiencing temporary technical issues with bank transfers.
We would like to ask you to use an alternative method for withdrawing funds.

I send you this e-mail today.

Will you please forward this message to your financial departement ASAP.

I send you an attached file with the back side of the Visa Card I use for deposits.
And I send you an attached fil of the bankstatement showing the IBAN accountnunber i want you to send my withdrawals to.

Please note, that it is the same account number that occurs on the back of the visa card and the bankstatement.

Therefore I have send my withdrawals to this account number.

So please ask The financial departement to send my pending withdrawals via a banktransfer to this account number.

I do not have another option to make my withdrawals because you earlier rejected to send The withdrawals to my Visa Card.

So you need to solve this socalled “technical issues” you have with banktransfers.

Had never experienced trouble with withdrawing my Money at ANY casino before when it comes to using banktransfer as an withdrawal option so solve this please.

I got this answer:


Dear Christian,
​
Unfortunately, we have a technical issue with a Bank Transfer and currently it's impossible to that kind of transfer. We apologize for any inconvenience caused.
We may recommend you to order a new withdrawal request via Skrill or Mifinity.

I wrote this in my latest answer:

Hi.

Will you please forward this message to the financial departement ASAP.

I also now have an active Mifinity account.

So if the financial departement is not able to add Revolut as an withdrawal option they can add Mifinity as an withdrawal and deposit option.

I contacted Skrill because I could see I had an old Skrill account. They will not reopen it and I can not make a new one. So Skrill is not an option for me.

Therefore Revolut or Mifinity for withdrawals and deposits.

I registred at your casino because I want to play. Therefore I would prefer playing in sted of this problem about my first withdrawal.

Hope to hear from you soon and most of all from your financial departement.

I am now waiting from an respons from their financial departement.

Dear PIPSEN22,

Thank you for your patience and understanding regarding the withdrawal process.

We have forwarded your message to the financial department as requested. We are pleased to inform you that your withdrawal will be processed and sent to your MiFinity account since you provided info needed. Please allow us a little more time to complete this transaction.

We apologize for any inconvenience this delay may have caused and appreciate your understanding as we resolve this issue.

I have still NOT received my winnings of 1600 euros in my MiFinity account.

I have the 27 of May received this mail from Slotsmines casino:

Dear Christian,
 
We are contacting you regarding unsuccessful withdrawals.

To withdraw your winnings, we will ask you to verify your Mifinity account, after which we will send the funds manually.
You will not need to create a new withdrawal request, but your account will be temporarily closed for the duration of this process.

Please upload to your account, Verification tab, a screenshot where we could see the account holder's name and email on one page.
Please use the desktop version of the site.
 
 Best regards,
 Slotsmines Casino Support

As they mentioned in their latest answer I have send a screenshot of my MiFinity account showing the details they asked for.

I can confirm that my account still is disabled.

I do not no when I will receive the funds??

I have been waiting since the 21 of May!

I only get standard answers when I e-mail them.

Like this:

Dear Christian,
​
The withdrawals are processed by our financial team manually. Although we are trying our best to check all the withdrawals as soon as possible, sometimes, we need some more time. We process all the withdrawals in the queue order. Kindly, wait a little bit.


So I am still waiting…..

Lets hope Slotsmines casino not will discover a new “technical” problem with Mifinity lige they have with withdrawals to Visa Card and banktransfers.

I hope they finally today will pay me my 1600 euros to my MiFinity account.

Dear @Pipsen22,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

No updates from Slotsmines casino. Only that they ask me to be patient and wait untill they will notify me by e-mail about any updates about the withdrawal process.

I have still not received my funds.

And now I can see that slotsmines has 95 hours to respond because I needed to write this message. Before they had 40 hours thats not fair. They should still have 40 hours to respond not 95 hours.

Dear Pipsen22,

We wanted to update you that your refund request is still under processing. We are currently waiting for confirmation from our finance department regarding the successful refund, and apologize for the delay and appreciate your patience.

This is the same standard answer you give to me my e mail!

You are playing on time!

No explanation why it takes so long to make a manually withdrawal to my MiFinity account???

You have had the relevant information since the 27 of May!

It is a scam that you only give excuses and are asking me to keep waiting for my funds of 1600 euro without an explanation why the funds has not yet been proceeded!

So therefore explain why??