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SlotsMillion Casino - Withdrawal still not paid, account still not verified

RESOLVED
Complaint Info
Disputed casino SlotsMillion Casino
Reason Verification issues
Amount $ 210
Posted on May 21, 2020

I have been trying to get my withdrawal processed for over a month with this casino. Any documents that they have asked from me, I have provided, ID, bank statements, pictures of credit cards, screen shots, have emailed a support resource to attempt to understand what it is they are looking for. I have sent documents to support that have indicated they are clear and what is required, only to receive another response from their finance dept indicating it isn't exactly what they want but don't ever indicate what it is they are looking for. This resource said the document looked fine but then didn't follow-up with the information that their finance dept is looking for as well. I have provided the following:
1. Screen print for bank deposit
2. Screen print of bank transaction to Gigadat
3. Copy of the email from Gigadat with transaction paid to you’
4. Copy of void cheque print screen from my bank – this tells you where to pay to
5. Copy of credit card, front and back
6. Copy of id
7. Copy of utility bill
8. Copy of bank statement

I believe the outstanding amount is 210 but can't verify this as it seems my account is locked or unusable, not sure as I was able to login last week but now the credentials are not working.

Posted on May 21, 2020

Hi Susan,

Thank you for reaching out to us. The most recent document you uploaded was in fact complete and correct. It has now been approved by our Payment team, along with your pending withdrawal.

We apologise for the inconvenience.

If you are having trouble to access your account, you can always request a password reset or contact our support team who will be happy to help you out. :)

Have a nice day!

Daniela

AskGamblers
Posted on May 25, 2020

Dear @SusanPeterson,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SlotsMillion Casino Complaints

  • 54 of 54 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,878 USD avg amount

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