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SlotsMillion Casino - Withdraw Bank account information

RESOLVED
Complaint Info
Disputed casino SlotsMillion Casino
Reason Other
Posted on December 29, 2018

Hello,


I contact you because it's been several days now that I try to get an answer from Slotsmillion to change my bank account on their website.

Currently I have a bank account register on my profile but it no longer exists, I contact the support because on my profile I do not have the opportunity to change my bank information.

After several attempts via their Chat I got an answer telling me that they are doing the removal of how the depot was done. the problem is that on my profile Slotsmillion when I select withdrawal I only have the possibility to transfer my money on my old bank account, it does not exist anymore.

I have written to them several times to modify this bank account but no answer.

Can you help me?

Best regards

< full name removed >

Posted on December 31, 2018

Hi @G_LARANJEIRA,

I would like to inform you, that your case has been reviewed, our Customer Service Agent will contact you as soon as possible to update your bank account details to new, provided one.
We apologies for the inconvenience caused and will wait for you to confirm the fine support on your query.

Best Regards,
Wojtek - SlotsMillion

Posted on January 3, 2019

Hello,


the casino has responded to my requests. everything is OK


Thanks

Best regards

Gabriel < surname removed >

AskGamblers
Posted on January 3, 2019

Dear @g_laranjeira,

Please confirm if the issue has been resolved and whether complaint could be closed? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 3, 2019

The complaint is resolve

You can close this complaint.


Thanks


Best regards

Gabriel < surname removed >

AskGamblers
Posted on January 3, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SlotsMillion Casino Complaints

  • 54 of 54 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,878 USD avg amount

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