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SlotsMillion Casino - Stalling on payment of withdrawal

RESOLVED
BeeliarGirl1 Western Australia
Posted on October 18, 2018.

I have a A$2000 withdrawal pending. The casino claims that they cannot process a deposit to either of my banks. They asked me to open an online bank account with ING Bank which I did not want to do. I did however do this, and they have now asked me three times for evidence of this account, asking for screenshots of my account details. I have provided three different screen shots all of which clearly show the BSB no and Acct no. I have called my two banks here in Australia and both are adamant that they accept third party deposits without question. They do not know what SlotsMillion casino staff are claiming.

I have a gut feeling that the casino is deferring the payment deliberately in the hope that I will cancel to withdrawal and continue to play. I also have a gut feeeling that this casino does not like to pay up.

My casino account clearly states that all docs have been verified and that payment is pending. The staff are telling me diffferentrent. You cannot call or chat one on one with this casino, and they claim that they cannot pay by cheque. I have serious doubts about this casino now. Could you please assist? Thank you BeelirGirl

Posted on October 19, 2018.

Hi BeelirGirl, you are already aware of how things have evolved since you opened this complaint but so people reading this understand the situation, I will hereby explain it.

The reason why this payment has been delayed of 2 days (requested on the 15th of October, paid on the 17th) is because these two banks you mentioned have been rejecting most of the gambling related payments for the last weeks. So, in order to prevent this from happening and not lose time, we asked you to provide us with other banking details. As soon as our finance team received the documents with the visible bank account, we processed the payment again.
You should have received an automatic email confirming this and your account should have been updated accordingly on the 17th of October. If this did not happen, please let me know so we can investigate.

Regarding ways to get in touch with our Customer Support team, you can either request a call back or chat with them once logged-in from 9:00 until 23:00 CET every day.

We apologies for the inconvenience caused and will wait for you to confirm the fine reception of your withdrawal.

Best regards,
Thomas - SlotsMillion.

AskGamblers
Posted on October 22, 2018.

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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