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SlotsMillion Casino - Payment still missing, no real answer but many different reasons

brads19 Australian Capital Territory
Posted on September 24, 2018.

Congratulations on your winnings!

Your request to withdraw $1,000.00 has been received! You will get an email from us within the following two working days to update you about the status of this request.

If you change your mind, you can cancel your withdrawal before you receive the email confirming that the withdrawal has been processed. To do this, check this withdrawal request in your Lobby >
Your withdrawal of $1,000.00 has been accepted and processed. It is now on its way to you.

Depending on your payment method, it may be settled instantly, or it could take anything up to 5 working days for your winnings to reach you. Please take into account that working days do not include weekends and bank holidays.

For more detailed information, please get in touch with our Customer Service Team. They will be happy to help. These email took place between the 9th to the 22nd long story short this is rhe most recent email from then today,Hello Bradley,

Thank you for your email.

We are really sorry about this inconvenience and there seems to be some delays with Wire card transactions. Our finance department is dealing with this situation at the moment and as soon as we have any update about this, we will inform you.

If the money has still not arrived to your account by Monday, please contact us.

Thank you for your understanding.

Kind regards, this I on the 22nd of September another longer then 5 working days and still no idea when I might get paid just wait and hope basically

Posted on September 27, 2018.

Hi Bradley, you are already aware of how things have evolved since you opened this complaint but so people following this thread understand the situation, I will hereby explain it.

The reason why this payment has been delayed in the first place is because your bank rejected it. As soon as we found out, our Finance department started to look for solutions. It turned out that the best option available was to try processing the payment to a different bank account. So we asked you to provide us with other banking details and our Finance team processed the payment again yesterday this morning.

Once more, we apologies for the inconvenience caused and will wait for you to confirm the fine reception of your withdrawal.

Best regards,
Thomas - SlotsMillion.

Posted on September 29, 2018.

Dear @brads19,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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