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SlotsMillion Casino - Giving me hard time with delayed payment

RESOLVED
Jesss711 Germany
posted on January 18, 2019.

Hello. I'm waiting for slotsmillion on a payout of 1700 euros. my documents are all verified. Now you have written to me by email, that I should deb deb win on my revolut bank account. However, I made the payment on exactly the account. since I have a mobile account at revolut that is in the UK I have to enter the account number and sort code instead of iban since my IBAN was not accepted with GB. But it is the same account. I've been waiting for a while to pay and they've got another reason why the payout is still being delayed. Can you help me or what should I do?

posted on January 22, 2019.

Hi Jesss711,

I talked with the manager of our Payment & Fraud department and the reason why we have not yet been able to process the withdrawal is because we are following anti-money laundering procedures, which basically prevent players from withdrawing funds to a different bank account than the one used to deposit initially.
It would seem, though, that by requesting the withdrawal in your EUR account, instead of selecting the GBP one, it could let you enter your IBAN and work. If this does not work, I have suggested one of our Customer Support to call you so you can find another solution as soon as possible.
Please update us once this is solved.

Thanks,
Thomas - SlotsMillion.

posted on January 23, 2019.

Hi Jesss711,

I was told that you talked by phone to one of our Customer Support agents after I wrote to you on GJ and that by requesting the withdrawal to the EUR account, it finally worked.

Could you please confirm it's all solved now?

Thanks,
Thomas - SlotsMillion.

AskGamblers
posted on January 23, 2019.

Dear @Jesss711,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Jesss711 Germany
posted on January 23, 2019.

Hello. I also just wanted to tell you that the problem is now settled and I have even received the payment on my account. I had a very nice staff and in the end the payout was right from the beginning. Have now waited in vain for such a long time in vain, but I am more than satisfied with the support today and must mention this really positive. The nice gentleman has interchanged with the finance department in between & luckily they have again asked about the account, whereupon the problem has settled and in the future there will certainly be more, who have their account with Revolut and you stay now hopefully spares much trouble, since you know in the case now :) The next time I would like to clarify the problem immediately by phone, instead of weeks by email and great frustration :) Have a nice evening and thanks for the help! best regards

AskGamblers
posted on January 23, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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