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SlotsMillion Casino - Delayed payment 22 days

RESOLVED
Complaint Info
Disputed casino SlotsMillion Casino
Reason Delayed payment
Amount € 2430
Posted on March 17, 2020

Hello Askgamblers... I need your help, because casino hold my winnings without justification! I make withdraw 23.2.2020. 1 month before this casino did complete control my account. My acoount is complet verified ! In attached I send prtsc. So, despite the fact that all checks have already taken place, support and VIP support still write me, that my account is controlled !!!! But they can not talk about how control is carried out!!! Still only write me non-committal mail !!! But I do not believe, because if any control is - so they must write me which !!! They simply do not want to send money or not tell where the problem. Every control must be term end ,cannot last forever !!!

This is last mail : From: Slotsmillion [mailt­o:v­[email protected]­slo­tsm­ill­ion.com]
Sent: Tuesday, March 10, 2020 2:46 PM
To: sissi
Subject: Re: Hi

Hi Eli,

Thanks for contacting us.

I am sorry to inform you that I was mistaken when I said that your account review was complete in our previous correspondence.

I have asked the finance department to hurry this along, as you have already been waiting for some time. However, they will not process any transactions until the security checks are finalised.

I apologise once again for this delay. I will expect this to be resolved by the end of this week at the latest.

Please bear with us while we work to complete these checks and return your account to normal operation. Once this is complete you will not experience these delays again, and I will be happy to award a bonus to compensate for the inconvenience!
Kind Regards,

Dan

Please, help me with this and this must by warning for players, that this casino detained money without reason !

Posted on March 18, 2020

Hello Slotsmillion, I wait your answer about my withdraw!!!!!! I playedwithout bonus, on my money, so why you don´t send me money???

Posted on March 18, 2020

Hello Askgamblers, my complaint is solved. I received money on Skrill. It is a pity that they did only after and when I wrote a complaint and received no justification as to why it took so long ...

Posted on March 18, 2020

Hello, EKRAVCOVA,

Thank you for reaching out. The reason there was a delay with your withdrawal is because your request had been escalated internally and was awaiting further review; it has now been checked and approved.

We are glad to inform you that your withdrawal has now been processed. Should you have any further questions, our support team will always be happy to clear out any inquiry!

We apologise for the inconveniences.

| SM

AskGamblers
Posted on March 18, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

SlotsMillion Casino Complaints

  • 54 of 54 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,878 USD avg amount

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