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Slots Capital Casino - Refused to give me my monthly cashback

RESOLVED
Complaint Info
Disputed casino Slots Capital Casino
Reason Bonus not given
Posted on October 7, 2015

I have played at this casinos for months. I have never had a withdrawal. The play time has always been bad, but because I thought this was a reputable casino, I kept playing there. They give a cash back bonus the 1st day of every month. This month they refuse to give me my bonus and nothing has changed from all the months before. the live chat person, Amy, said my bonuses were more than my losses. I don't understand what she is talking about. I always lose, I have not cashed out anything. They won't talk with me, she said a supervisor was not available . Will you please let people know they will not stand up to what they say. I am so disappointed with Slots Capital. I deserve my cash back bonus. Thanks.

Posted on April 7, 2014

Hi

Thanks for your message.

I checked this with support and was told that cashback was added to your account 3rd April 2014

Please confirm this has been resolved?

Sloto

AskGamblers
Posted on October 7, 2015

This complaint has been reopened as per Slots Capital Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on October 7, 2015

Dear @vspears,

AskGamblers Complaints Team have been informed on behalf the management of Slots Capital Casino that your cashback was added to your account back in April 2014. Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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