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Refused to give me my monthly cashback


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By vspears
10 years ago
Message on forum

I have played at this casinos for months. I have never had a withdrawal. The play time has always been bad, but because I thought this was a reputable casino, I kept playing there. They give a cash back bonus the 1st day of every month. This month they refuse to give me my bonus and nothing has changed from all the months before. the live chat person, Amy, said my bonuses were more than my losses. I don't understand what she is talking about. I always lose, I have not cashed out anything. They won't talk with me, she said a supervisor was not available . Will you please let people know they will not stand up to what they say. I am so disappointed with Slots Capital. I deserve my cash back bonus. Thanks.

Discussion

User name

Dear @vspears,

AskGamblers Complaints Team have been informed on behalf the management of Slots Capital Casino that your cashback was added to your account back in April 2014. Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

This complaint has been reopened as per Slots Capital Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

User name

Hi

Thanks for your message.

I checked this with support and was told that cashback was added to your account 3rd April 2014

Please confirm this has been resolved?

Sloto

Slots Capital Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $706
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Slots Capital Casino Complaints

See all complaints for this casino
Online casino delaying payment

I did a cashout in the amount of $954.82 on 11/5 it was completed on 11/10 i had contacted support about a week ago askin if it had been sent i was told the wire had been sent and recieved by my bank it should post by the 25th if not to contact them. My bank Bank of America is sayin no wire transfer has been sent to my account, they asked that they do a trace on it but slots capital support refused, today 11/26 they ask for my bank statements which I submitted but because it only shows transactions up to the 9th they are saying they need dates showing from 10th to 26th.. I sent everything up to date and explained there isn't anything showing past the 9th because my account has had no activity past the 9th, that there's no transactions to show. My bank is now requesting the reference number for the wire transfer because they refuse to trace it so my bank would but they refuse to give the reference number now sayin they can't give that out, ive been told that any wore transfer is given a reference number so they can be traced.. I need help this is money owed to me im not getting honest answers from them and now they refuse to cooperate so my bank can locate the transfer they stated was sent on 11/10 and recieved by my bank. My name is < removed > ..my screen ame there is< removed >, email < removed > I live in the states, all bonus money was taken at time of cash out, so $954.82 is total owed, last time this happened they investigated and sent check but shorted the check over $200 saying it was for fees from wire, I got charged for a wire never sent but never pursued it this time im asking for help because this isn't sounding right

Status unsolved Unresolved
$955