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Withdrawal Limit cut to 1000 $ weekly after a big win and moreover, first payment has been already refused


After a win over 5000 € the withdrawal limit was cut to 1000 $ weekly ( 5000 € are available to withdraw!!) All promotions stopped and a payment of 2000€ that s been confirmed ( via email by Support and on the casino ) declined afterwards
Disputed Casino Slots Capital Casino
Amount $1300

Discussion

User name
Based on evidence that we received from a casino management, we can confirm that player reverse his winnings and play them. We consider this complaint resolved and closed.
User name
Hi

There was obviously some confusion from accounting, which at this stage is completely irrelevant. The bottom line is that the money was reversed and played. Evidence has been sent to askgamblers. We have nothing more to say on this matter and consider it closed.

Mr SC
User name loyalty-level-2
Again...
ts what SC wrote: I see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are available

... Two cashouts were confirmets what SC wrote e see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are availabled.

Slots capital confirmed a cashout (two days Before that reversal that was made with other money) thats never been made a cashout that has been completed two days Before the reversal is Not possible.
User name
@Domcos2000,
Casino send evidence that you reverse your winnings of 2000 euro's on 26.07.2015 at 2:30. Can you please back up your statement that this amount is still pending? Thank you.

Slots Capital Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $706
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Slots Capital Casino Complaints

See all complaints for this casino
Online casino delaying payment

I did a cashout in the amount of $954.82 on 11/5 it was completed on 11/10 i had contacted support about a week ago askin if it had been sent i was told the wire had been sent and recieved by my bank it should post by the 25th if not to contact them. My bank Bank of America is sayin no wire transfer has been sent to my account, they asked that they do a trace on it but slots capital support refused, today 11/26 they ask for my bank statements which I submitted but because it only shows transactions up to the 9th they are saying they need dates showing from 10th to 26th.. I sent everything up to date and explained there isn't anything showing past the 9th because my account has had no activity past the 9th, that there's no transactions to show. My bank is now requesting the reference number for the wire transfer because they refuse to trace it so my bank would but they refuse to give the reference number now sayin they can't give that out, ive been told that any wore transfer is given a reference number so they can be traced.. I need help this is money owed to me im not getting honest answers from them and now they refuse to cooperate so my bank can locate the transfer they stated was sent on 11/10 and recieved by my bank. My name is < removed > ..my screen ame there is< removed >, email < removed > I live in the states, all bonus money was taken at time of cash out, so $954.82 is total owed, last time this happened they investigated and sent check but shorted the check over $200 saying it was for fees from wire, I got charged for a wire never sent but never pursued it this time im asking for help because this isn't sounding right

Status unsolved Unresolved
$955